Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Power

Victoria,BC

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Owner and Operator

Kits is Cleaner
01.2017 - 03.2020
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed day-to-day business operations.

Nanny

Multiple
06.2015 - 06.2018
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.

Business Development/Sales

Fire-Pro Fire Protection
11.2016 - 01.2017
  • Increased sales revenue by developing and maintaining relationships with key clients.
  • Implemented effective sales strategies for improved market penetration and business growth.
  • Provided exceptional customer service, addressing concerns promptly and ensuring client satisfaction at all times.
  • Maintained accurate records of sales activities, tracking progress towards target goals on a regular basis.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Front Desk Agent

Best Western Sands Hotel
10.2013 - 06.2015
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Office Manager

Compass Group Canada
10.2012 - 09.2013
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Manager

Aldo Group
09.2007 - 07.2012
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and customers.

Education

Basic Counselling Skills -

Vancouver Community College
Vancouver, BC

200 Hr YTT -

Karma Teachers
Vancouver, BC

Post-Degree Certificate - Business Management

Vancouver Community College
Vancouver, BC
01.2016

Skills

  • Communication and presentation
  • Ability to asses and repair conflict
  • Relationship Building
  • Resources Allocation
  • Work Planning and Prioritization
  • Entrepreneurial Personality
  • Customer Service
  • Staff development and oversight
  • Time management
  • Leadership
  • Detail Oriented
  • Small Business Operations

Timeline

Owner and Operator

Kits is Cleaner
01.2017 - 03.2020

Business Development/Sales

Fire-Pro Fire Protection
11.2016 - 01.2017

Nanny

Multiple
06.2015 - 06.2018

Front Desk Agent

Best Western Sands Hotel
10.2013 - 06.2015

Office Manager

Compass Group Canada
10.2012 - 09.2013

Manager

Aldo Group
09.2007 - 07.2012

Basic Counselling Skills -

Vancouver Community College

200 Hr YTT -

Karma Teachers

Post-Degree Certificate - Business Management

Vancouver Community College

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Cheryl Power