Cheryl Pitruniak
Summary
Proven achiever in administrative efficiency, I excelled at Alberta Health Services by safeguarding patient privacy and enhancing healthcare delivery through meticulous attention to detail and empathetic patient interactions.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Detail-oriented team player with strong organizational skills.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Alberta Health Services
Edmonton, AB
02.2006 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, scheduling appointments and referral entry.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Clinical Office Assistant
Glenora Medical Clinic
Edmonton, AB
01.2002 - 03.2006
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, filing, faxing and chart preparation.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Clinical duties such as arranging diagnostic exams, rooming patients, setting up for minor surgical procedures, cleaning and sterilizing equipment and stocking treatment rooms.
Education
Medical Clinical Assistant - Medical Administrative Assistant
HCC Career College
Spruce Grove12.2001
High School Diploma -
Sturgis Composite High School
Sturgis, SK06.1985
Skills
- Administrative/ Clerical Support/Office Administration
- All Clerical Duties
- Connect Care, Netcare, Microsoft office, Teams, Email, Calendar Management, Right Fax
- Computer Skills
- Referral Entry and Appointment Scheduling
- Electronic Charting
- Dedicated Team Player
- Reliable, Courteous, Organized, Pleasant Telephone Etiquette
- Professional and Mature
- Excellent Attention to Detail
- Resourceful
- Up to Date on AHS Employee Required Organizational Learning Courses
Languages
English
Full Professional
Timeline
Administrative Assistant
Alberta Health Services
02.2006 - Current
Clinical Office Assistant
Glenora Medical Clinic
01.2002 - 03.2006
Medical Clinical Assistant - Medical Administrative Assistant
HCC Career College
High School Diploma -
Sturgis Composite High School