Cheryl Murphy
Ottawa,Canada
Summary
Accomplished professional with a passion for adventure, possessing exceptional team-building and leadership skills. Combining superior business acumen with excellent communication skills to drive team performance, satisfaction, and retention. Seeking a challenging position to utilize experience and provide opportunities for professional growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinic Director
Barrhaven/Manotick Optometric Centre's
Ottawa, ON, Canada
06.2021 - Current
- Implemented strategies to attract skilled professionals.
- Managed employee relations and HR operations.
- Coordinated staff duties with consideration of current requirements.
- Develop comprehensive reports to convey current activities and future plans.
- Oversaw management of comprehensive employee benefits.
- Managed labor relations initiatives to enhance workplace harmony.
- Analyze financial documents and sales reports to evaluate productivity.
- Established performance goals for customer service, cost control and revenue.
- Led development of employee recognition initiatives.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
General Manager of Operations
Alavida Lifestyles Retirement Home
Orlean's, ON, Canada
08.2020 - 06.2021
- (Temp- contract)
- Directed operational tasks for two senior living facilities.
- Oversaw construction progress on a new build.
- Chaired monthly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets
- Managed and sustained objectives by establishing an annual budget.
- Streamlined benefits enrollment for staff.
- Liaised between management and employees to deliver conflict resolution and interpret compensation and benefits policies
- Overseen capital improvement projects to enhance tenant appeal.
- Onboarded over 110 employees efficiently.
- Ensured compliance with Provincial and Federal laws.
General Manager
Chartwell Pembroke Heritage Retirement Home
Pembroke, ON, Canada
08.2017 - 08.2020
- Advanced from office manager.
- Directed daily business and clinical operations, setting goals and standards of performance.
- Spearheaded budget management to align with growth objectives.
- Coordinate necessary payroll activities to secure accurate compensation determination for staff.
- Inclusive of management and unionized members
- Managed operations to achieve continuous year-over-year improvement.
- Initiated HR measures for staff and management within the faculty unit.
- Maintained compliance with regulatory requirements.
Office Manager
Chartwell Pembroke Heritage
Ottawa, ON, Canada
08.2015 - 08.2017
- Handled first point of contact for in-person and telephone queries.
- Supported Manager in public relations and staff relations.
- Oversaw comprehensive accounting records for facility.
- Oversaw the preparation of invoices and yearly tax documentation.
- Handle all queries concerning billings and payments from residents and/or their families
- Perform payroll duties necessary for the calculation of accurate wages and salaries of all staff
- Maintained comprehensive employee and resident records
- Controlled expenditures to ensure cost-effective operations.
- Monitor, verify and approve invoices
- Issue and track vendor payments
Branch Manager
Easy Financial
Pembroke, ON, Canada
05.2013 - 08.2015
- Supervised daily office operations, including procuring necessary supplies.
- Analyze monthly Business Activity Statements and balance sheets.
- Conduct analysis on submitted loan documents.
- Handled fast-paced tasks with a focus on discretion.
- Exceeded yearly and quarterly objectives reliably.
- Evaluate applicants' financial status, credit history, and property assessments to assess loan feasibility.
- Built referral networks to identify loan prospects.
- Recommended necessary actions to customers for managing debt.
Customer Service Manager
Future Shop
Kentville, NS
10.2008 - 01.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
College Certificate - Human Resource Management
Athabasca University
02.2023
DCS / DEC - Nursing Assistant
Peopleworks Community College
Kentville, NS06.2011
Westisle High School
2003
Skills
- Comprehensive Facility Oversight
- Benefits Administration
- Conflict Mediation/ Resolution
- Health and Safety Committee Facilitator
- Yardi/ADP/Dayforce - HCM software
- Collaborative Team Development
- Training and Development
- Negotiation Practices
Languages
English
Native or Bilingual
Certification
- Women's Leadership- 05/01/11
- Palliative Care - Front line education- 06/01/12
Additional Information
Business Manager of the year- 2017
Employee engagement ambassador
Personaldetails
DCS / DEC, 9
Timeline
Clinic Director
Barrhaven/Manotick Optometric Centre's
06.2021 - Current
General Manager of Operations
Alavida Lifestyles Retirement Home
08.2020 - 06.2021
General Manager
Chartwell Pembroke Heritage Retirement Home
08.2017 - 08.2020
Office Manager
Chartwell Pembroke Heritage
08.2015 - 08.2017
Branch Manager
Easy Financial
05.2013 - 08.2015
Customer Service Manager
Future Shop
10.2008 - 01.2011
College Certificate - Human Resource Management
Athabasca University
DCS / DEC - Nursing Assistant
Peopleworks Community College
Westisle High School