Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cheryl Munro

Toronto,ON

Summary

Experienced Information Clerk and former Patient Information and Surgical Administrative Information Coordinator at SickKids Hospital, proficient in customer service and administrative support. Demonstrated ability to handle high inquiry volumes with precision. Specializes in communication, data entry, and scheduling, optimizing operational efficiency. Strong problem-solving, organizational, and time management skills foster positive outcomes for clients and colleagues.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Information Clerk, Echo Lab

Sickkids Hopsital
Toronto, ON
11.2024 - Current
  • Facilitates patient registration and scheduling of echocardiograms and electrocardiograms across departments.
  • Ensures prompt responses to email inquiries, enhancing communication and patient satisfaction.
  • Provides clerical support to healthcare staff, improving operational efficiency and patient care.

Casual Patient Flow Coordinator

Sickkids Hopsital
Toronto , ON
02.2018 - 02.2019
  • Supported patient experiences from registration to follow-up, ensuring seamless coordination with specialized care teams.
  • Organized and maintained clinic flow by efficiently managing patient room placements.
  • Performed and recorded patient anthropometrics, including height, weight, and blood pressure, to support clinical assessments.

Surgical Administrative Coordinator, Urology

Sickkids Hopsital
Toronto, Ontario
05.2017 - 02.2018
  • Managed surgical bookings for Division Head and 4 surgeons, prioritizing cases by urgency and availability.
  • Scheduled surgical appointments via Outlook Calendar, facilitating coordination with patients and medical staff.
  • Updated Surgical Information Systems with Out of Window data to ensure accuracy for pre-anesthesia consultations.

Patient Information Coordinator, 4C

Sickkids Hopsital
Toronto, Ontario
03.2013 - 05.2017
  • Managed GI Outlook Procedural Calendar, prioritizing upper endoscopies and colonoscopies by urgency and availability.
  • Prepared and distributed notifications for scope appointments and cancellations, ensuring timely family updates.
  • Executed 4C registration desk tasks, handling patient registration, bloodwork orders, and follow-up scheduling.

Patient Information Clerk,

Sickkids Hopsital
Toronto, Ontario
10.2007 - 03.2013
  • Executed patient registration, admissions, and discharges to ensure seamless operations in the Nephrology and Critical Care Units.
  • Managed clerical tasks including patient unit transfers to enhance efficiency in critical care environments.
  • Coordinated with families to address urgent medical care needs by confirming or rescheduling clinic appointments.

Education

Computer Graphic Design Certification - Computer Graphics

Ocad University
Toronto, ON
08-1997

Skills

Organizational skills

Communication skills

Patient coordination

Analytical thinking

Multitasking

Prioritization techniques

Interpersonal skills

Team leadership

Event logistics management

Budget oversight

Technical proficiency in EMR systems

EPIC and KidCare expertise

Surgical information systems knowledge

Ambulatory referral management

Microsoft Office Suite proficiency

Appointment scheduling

Accomplishments

  • Completed Sick Kids Hospital Patient Flow Coordinator Course, February 2018
  • Developed a standard for booking surgical patients on the 4C and 8C Sedation Units resulting in patients being scheduled for surgery within their required timeframe
  • Developed and implemented a color-coded system for the GI Outlook Procedural Calendar to clearly distinguish between operating room and unit-based procedures, improving scheduling efficiency and communication.
  • Initiated the use of email correspondence for appointment confirmations, reducing reliance on mailed letters, accelerating response times from families, and contributing to cost savings.

Certification

Wedding Planners Institute of Canada

Literature

Wedding Planner, Consultant and Coordinator Certification, 2019

Timeline

Patient Information Clerk, Echo Lab

Sickkids Hopsital
11.2024 - Current

Casual Patient Flow Coordinator

Sickkids Hopsital
02.2018 - 02.2019

Surgical Administrative Coordinator, Urology

Sickkids Hopsital
05.2017 - 02.2018

Patient Information Coordinator, 4C

Sickkids Hopsital
03.2013 - 05.2017

Patient Information Clerk,

Sickkids Hopsital
10.2007 - 03.2013

Computer Graphic Design Certification - Computer Graphics

Ocad University

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Cheryl Munro