Cheryl Michaud
Niverville
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective and innovative business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
10
10
years of professional experience
Work History
Manager of People & Operations
Tapper Cuddy LLP
10.2022 - Current
- Cultivated a positive work environment that fostered employee engagement, boosted overall morale and increased retention rates.
- Fostered culture of innovation, encouraging development of solutions.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Optimized staff performance by designing tailored training programs to address specific needs.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Evaluating and analyzing business processes and workflows, and applying change management principles for continuous improvement
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Manager, Legal Administrative Services
The City of Winnipeg
08.2020 - 10.2022
- Strategic planning and internal policy development
- Evaluating and analyzing business processes and workflows, and applying change management principles for continuous improvement
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth. Financial planning, including annual budget and projections
- Controlled costs to keep departments operating within budget
- Preparation and Management of business case submissions
- Coordinates external counsel contracts and consults with departments on budgets and projections
- Development and management of central intake process from client departments
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced communication between departments by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Experience and familiarity with City Policies, the interpretation, application and enforcement of by-laws, regulations, and other legislation
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization, including a team of twelve legal assistants (direct reports) and provides coaching, mentorship, and guidance to eighteen lawyers as it relates to policy and procedure
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Participated in Municipal Benchmarking Network (MBN Canada), working with municipal legal departments across the country
- Developed and maintained relationships through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained professional, organized, and safe environment for employees and patrons.
Executive Assistant
The City of Winnipeg
01.2015 - 08.2020
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Made recommendations for, and implemented, business improvements, including identification of project needs and ensuring success on deliverables
- Handled confidential and sensitive information with discretion and tact.
- Provide guidance and mentorship to legal assistants
- Participated in several City committees and working groups
Education
Prosci Certified - ADKAR Model Mastery Level I & II
Prosci
01.2024
Corporate Communications
ECornell University
08-2023
Prosci Certified - Methodology Application Program
Prosci
12-2021
Prosci Certified - Change Practitioner
Prosci
01.2021
Red River College - Organizational Change Management
Red River College
01.2020
Project Management Fundamentals
Red River College
01.2016
Herzing College - Legal Assistant
Herzing College
01.2005
Skills
- Leadership
- Strategic planning
- Decision-making
- Relationship building
- Continuous Improvement
- Verbal and written communication
- Talent acquisition
Accomplishments
- Introduced new software technology solutions to manage HR, Finance and Corporate matters
- Collaborated with multiple teams to identify areas of concern and develop solutions to improve business outcomes
- Developed strong professional network through clear communication and business strategy
Timeline
Manager of People & Operations
Tapper Cuddy LLP
10.2022 - Current
Manager, Legal Administrative Services
The City of Winnipeg
08.2020 - 10.2022
Executive Assistant
The City of Winnipeg
01.2015 - 08.2020
Prosci Certified - Change Practitioner
Prosci
Red River College - Organizational Change Management
Red River College
Herzing College - Legal Assistant
Herzing College
Prosci Certified - ADKAR Model Mastery Level I & II
Prosci
Corporate Communications
ECornell University
Prosci Certified - Methodology Application Program
Prosci
Project Management Fundamentals
Red River College
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