Cheryl McKay
Swan Lake,MB
Summary
Building and community manager with 20+ years of combined management and customer service experience across property operations, custodial services, and cash handling. Demonstrates strong independence and teamwork, overseeing 100+ unit portfolios, coordinating contractors, maintaining facilities, and ensuring accurate deposits, openings, and closings. Seeks to apply reliable supervision, customer care, and facility management skills to support safe, efficient, and well-run operations.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
School Custodian
SLFN
Swan Lake, Manitoba
03.2025 - Current
- Maintained cleanliness of classrooms and common areas
- Washed windows
- Garbage and recycling
- Operated cleaning equipment including vacuums, scrubbers, and mops effectively.
- Replenished restroom supplies such as soap, paper towels and toilet tissue.
Cashier/Security
SLFN Gaming Centre
Swan Lake, Manitoba
03.2023 - 08.2023
- Processed and maintained cash register and balanced drawers at shift end.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored gaming area for adherence to policies and regulations.
- Conducted regular inventory checks to ensure stock availability.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Performed other duties such as opening and closing
Merchandise Associate
Wolfpack apparel
Kamloops, British Columbia
10.2022 - 12.2022
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Assisted customers with product selection and provided detailed product information.
- Managed inventory levels by restocking items and tracking product availability.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Kept work areas professional, organized and clean.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.performed opening and closing duties as well as deposits at end of shift.
Building and Community Manager
Yorlton Group International
Edmonton, Alberta
10.2019 - 02.2021
- Managed 116 units(6 apartments)
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Responded to customer inquiries in a timely manner.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Made calls to contractors for renovations, plumbing and electrical.
Office and Leasing Admin
Hays-Timbercreek Communities-Edgewater
Edmonton, AB
05.2018 - 12.2018
- Managed 794 units with a team of 4
- Collected rent checks/money orders
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Did move-in and move-out reports/inspections
Building Manager
Larlyn Property Management Ltd
Edmonton, AB
08.2015 - 06.2017
- Collected rent (checks, money orders etc)
- Conducted regular inspections to maintain safety and compliance standards.
- Communicated with tenants regarding policies, concerns, and community events.
- Collaborated with vendors to secure services and negotiate contracts effectively.
- Coordinated repairs and renovations with contractors and service providers.
- Oversaw daily operations of the building to ensure smooth functioning of all activities within it.
- Handled customer inquiries regarding rental agreements or other matters related to the facility.
- Maintained accurate records of building operations, including tenant information, lease agreements, rent collections.
- Supervised removal of snow and ice from outdoor areas, building entrances, exits and parking lots.
- Negotiated leases with prospective tenants on behalf of property owners.
Education
Mature Grade 12
Yellowquill College
Winnipeg, MB 09.2009 - 04.2010
Skills
- Time management
- Customer service
- Effective communication
- Work independently
- Responsible and dependable
Timeline
School Custodian
SLFN
03.2025 - Current
Cashier/Security
SLFN Gaming Centre
03.2023 - 08.2023
Merchandise Associate
Wolfpack apparel
10.2022 - 12.2022
Building and Community Manager
Yorlton Group International
10.2019 - 02.2021
Office and Leasing Admin
Hays-Timbercreek Communities-Edgewater
05.2018 - 12.2018
Building Manager
Larlyn Property Management Ltd
08.2015 - 06.2017
Mature Grade 12
Yellowquill College
09.2009 - 04.2010