Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl McDonald

Burbank

Summary

A dynamic leader with a demonstrated history of success at Six Flags Magic Mountain, specializing in team leadership and safety protocols. I have effectively enhanced team productivity through strategic planning and comprehensive training programs while promoting a positive work environment. My accomplishments include mentoring staff and implementing initiatives that significantly improve guest experiences and operational efficiency. With a robust background in educational supervision and student safety, I am adept at fostering collaboration and adapting to evolving needs to ensure a supportive and secure atmosphere. My strong communication, conflict resolution, and organizational skills, coupled with a results-oriented approach, position me as a reliable team player committed to achieving positive outcomes.

Overview

29
29
years of professional experience

Work History

Leader Ride Operator

Six Flags Magic Mountain
04.2016 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees and assigned duties.
  • Oversaw day-to-day activities of employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Assisted with new hire processing and existing training programs.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
  • Trained new ride operators on safety procedures and ride operations.

Campus Supervisor

Burbank Unified School District
08.2001 - Current
  • Evaluated current safety equipment''s functionality periodically so as it remains operational during emergencies.
  • Contributed to increased student retention rates with proactive interventions for at-risk individuals identified through collaboration with counselors and teachers.
  • Promoted a positive school culture by fostering relationships with diverse student groups, including facilitating conflict resolution when necessary.
  • Coordinated with local law enforcement agencies to establish partnerships that enhance overall campus security efforts.
  • Participated in weekly meetings with administration staff to discuss any security concerns, providing input on potential solutions.
  • Collaborated with teachers and administrators to develop safety protocols for various campus events.
  • Spearheaded efforts to reduce bullying incidents on-campus through targeted programming aimed at promoting inclusivity and respect among students.
  • Provided a safe learning environment by promptly addressing concerns raised by students or staff about campus security.
  • Trained new hires in proper security protocol procedures ensuring continuity in providing quality services to educational institution members.
  • Advocated for the well-being of students by actively participating in school programs and events, demonstrating commitment to their overall success.
  • Coordinated and supervised academic advising activities.

Serving Kitchen Operator

Burbank Unified School District
01.1996 - 08.2001
  • Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
  • Managed cash handling procedures accurately balancing register drawers daily.
  • Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
  • Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
  • Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
  • Increased efficiency by streamlining meal preparation processes and organizing workstations for optimal productivity.
  • Collaborated with school staff and administrators to accommodate special dietary needs of students.
  • Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
  • Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
  • Coordinated volunteer efforts and mentored new cafeteria workers to improve overall team performance.
  • Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
  • Organized bulk food storage areas to improve accessibility for faster meal prep times.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Served food according to temperature, safety, and presentation guidelines.
  • Provided exemplary service to students, staff, and visitors.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Education

Burbank High School
Burbank, CA

Skills

  • Relationship building
  • Conflict resolution
  • Strategic planning
  • Motivating teams
  • Team leadership
  • Customer service
  • Training and mentoring
  • Negotiation
  • Safety protocols
  • Multitasking

Timeline

Leader Ride Operator

Six Flags Magic Mountain
04.2016 - Current

Campus Supervisor

Burbank Unified School District
08.2001 - Current

Serving Kitchen Operator

Burbank Unified School District
01.1996 - 08.2001

Burbank High School

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Cheryl McDonald