Cheryl Marshall
Toronto,ON
Summary
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Southeast Oakville Veterinary Hospital
09.2023 - Current
- Assisted in preparing animals for examination and treatment.
- Administered medications and vaccines as directed by veterinarians.
- Recorded detailed patient histories and treatment plans in the database system.
- Educated pet owners on postoperative care and general health maintenance for their pets.
- Maintained cleanliness of exam rooms and equipment following infection control protocols.
- Managed appointment scheduling to optimize clinic workflow efficiency.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
Office Manager/Veterinary Care Co-ordinator/Vet Technician
Royal York Animal Hospital
04.2001 - 08.2023
- Streamlined office operations to enhance overall efficiency and workflow management.
- Oversaw scheduling and coordination of appointments, ensuring optimal use of clinic resources.
- Implemented inventory control systems for medical supplies, reducing waste and improving availability.
- Trained and mentored administrative staff to improve performance and service quality.
- Coordinated communication between veterinary staff and clients to improve service delivery and satisfaction.
- Managed financial processes including billing, invoicing, and budget tracking for operational efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Education
Diploma - Business Management
Humber College
TorontoSkills
- Document management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Microsoft office
- Documentation and recordkeeping
- Data entry
- Office management
- Analytical thinking
- Account reconciliation
Languages
English
Native or Bilingual
Certification
- WHMIS Training - 2018 to present
- Fear Free - 2016 to present
- Heart Shaped (A) CPR - 2014 to present
- Adult, Infant and Child CPR - 2017 to present
Timeline
Veterinary Technician
Southeast Oakville Veterinary Hospital
09.2023 - Current
Office Manager/Veterinary Care Co-ordinator/Vet Technician
Royal York Animal Hospital
04.2001 - 08.2023
Diploma - Business Management
Humber College
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