Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cheryl Latham

West St. Paul

Summary

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Dedicated Clerk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

15
15
years of professional experience

Work History

Medical Billing Clerk/Receptionist

Panam Clinic
08.2024 - Current
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
  • Maintained accurate patient records, updating demographic information and insurance details as needed for a seamless billing process
  • Ensured timely submission of claims by accurately preparing and submitting medical bills to insurance companies within specified deadlines..
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Increased efficiency by utilizing advanced billing software tools, streamlining the entry of data and generating reports to track progress.
  • Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.

Xray Receptionist

PanAm Clinic
09.2014 - Current
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Provide assistance/coverage with medical billing when required
  • Obtained payments from patients and scanned identification and insurance cards
  • Began as a casual position, advanced to full time

MRI Receptionist (Casual Position)

PanAm Clinic
12.2019 - Current
  • Ensured smooth clinic operations by managing patient registrations and updating records as needed.
  • Prepare and print documents for the following day’s schedule
  • Maintained a clean and organized reception area, contributing to a welcoming environment for patients.
  • Boosted efficiency by coordinating with radiologists, technicians, and other staff members to optimize workflow.
  • Optimized schedule coordination by working closely with medical professionals to accommodate priority appointments or emergency cases.
  • Casual position

Customer Service Representative -Seasonal Position

Cabela’s
10.2017 - 03.2022
  • Answer phones in a timely and professional manner
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Executive Assistant

Sussex Realty Ltd
11.2014 - 06.2016
  • Answered high volume of phone calls and email inquiries.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Used advanced software to prepare documents, reports, and presentations.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Customer Care

Cadorath Aerospace
03.2011 - 05.2014
  • Delivered exceptional customer care through prompt responses to inquiries via phone calls or emails.
  • Managed front desk operations during busy periods, effectively prioritizing tasks without sacrificing attention to detail or customer care quality.
  • Increased repeat business by cultivating a reputation for exceptional customer care within the company.
  • Maintained open lines of communication between Customer Care and other departments, fostering a collaborative environment that expedited issue resolution.
  • Provided excellent customer care through prompt responses to inquiries about services, scheduling, or pricing information.

KA2 (Term Position)

Manitoba Conservation
06.2010 - 10.2010
  • Greeted visitors professionally, providing a welcoming atmosphere and assisting with their needs.
  • Streamlined check in and check out operations by effectively monitoring camper's documents
  • Provided exceptional customer service to clients both in-person and over the phone, addressing inquiries promptly and professionally.
  • Collaborated with team members for successful completion of various projects and tasks.
  • Safeguarded sensitive information by adhering to strict confidentiality policies within the workplace.
  • Enhanced office efficiency by maintaining a clean and organized work environment.
  • Cash/credit card reconciliation at the end of every shift
  • Casual position

Education

Graduated grade 12 -

Glenlawn Collegiate

Medical Terminology certificate - undefined

Skills

  • Reception desk management
  • Organization skills
  • Positive and professional
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Office equipment operations
  • File management
  • Mail handling
  • Time management

Languages

English
Full Professional

Timeline

Medical Billing Clerk/Receptionist

Panam Clinic
08.2024 - Current

MRI Receptionist (Casual Position)

PanAm Clinic
12.2019 - Current

Customer Service Representative -Seasonal Position

Cabela’s
10.2017 - 03.2022

Executive Assistant

Sussex Realty Ltd
11.2014 - 06.2016

Xray Receptionist

PanAm Clinic
09.2014 - Current

Customer Care

Cadorath Aerospace
03.2011 - 05.2014

KA2 (Term Position)

Manitoba Conservation
06.2010 - 10.2010

Medical Terminology certificate - undefined

Graduated grade 12 -

Glenlawn Collegiate

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Cheryl Latham