COOK 3
FAIRMONT PACIFIC RIM
05.2024 - Current
- In Banquet kitchen
Cheryl Lam
Cook / Server / Ski Instructor / Sommelier / Interior Curator
Vancouver,BC
Summary
Hospitality professional with over 20 years of experience in customer service and culinary arts, specializing in premium service environments. Fluent in English, Cantonese, and Mandarin, I offer a unique cultural perspective and connect easily with diverse clientele. My background includes managing First-Class cabin operations with Qantas Airways, where I earned the Sommelier qualification, and working in high-volume kitchens at Fairmont Pacific Rim Hotel. I also have extensive experience as a server in fine dining private events and restaurant settings. Known for my strong work ethic, attention to detail, and organizational skills, I excel in creating memorable dining experiences. Reliable and presentable, I uphold the highest standards in all my work and am eager to contribute to the success of a dynamic organization.
Work History
SERVER IN PRIVATE VENUES
CESAR KITCHEN, SUB-ZERO WOLF AND COVE
12.2022 - Current
- From set up to clean up, from casual to formal, involving passed hors d'oeuvres to fine dine multi-course meals.
CULINARY ARTS
BC PLACE STADIUM
04.2023 - Current
- Banquet kitchen, Action station
SERVER
MEITEN JAPANESE KATSU & BAR
10.2023 - 05.2024
- Handled hosting, serving, running, bussing, reservations, answer phone inquiries, using POS system, arrange take-out orders and process customers payments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
INTERIOR DESIGN CONSULTANT
Space Furniture
Sydney, Australia
07.2020 - 07.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
A380 International Flight Attendant First Cabin
QANTAS AIRWAYS AUSTRALIA
01.2012 - 01.2022
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Delivered an exceptional à la carte fine dining experience throughout the flight.
- Provided wine pairings and sommelier recommendations in the First Class cabin.
- Completed pre-flight safety checks to reinforce passenger safety.
- Responded to passenger emergencies to provide first aid.
CABIN MANAGER
TIGER AIRWAYS AUSTRALIA
01.2007 - 01.2012
- Domestic Australia on aircraft A320
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Used excellent customer service skills in addressing passengers' needs.
TAHITIAN TANNING & BEAUTY SALON, OWNER
AUSTRALIA
01.2004 - 01.2006
- Managed overall shop operations, staff scheduling, stock maintenance, product displays etc.
FLIGHT PURSER
CATHAY DRAGON
01.1997 - 01.2003
- Looked after Asia regional routes, providing premium full service on A320, A321, A330 aircraft.
- Led a team of 5 - 8, overseeing entire aircraft or individual sections
- Managed duty-free sales, including opening/closing inventory counts, cash flow, calculations, ensuring no discrepancies.
Education
High School Diploma -
Vancouver Community College
Vancouver, Canada03.2024
Interior Design and Decoration Diploma - undefined
RMIT University Australia
01.2014
Associate of Arts - Japanese Language
CAE Melbourne
Australia 2012
Skills
- Wine pairing knowledge
- Food sales and promotion
- Food safety practices
- Table setting knowledge
- Point of sale operation
- Keyboard enter 60 wpm accurately
- First Aid/CPR
- MS Excel, Word, PowerPoint, Outlook
- Team Training
- Crew Coordination
Certification
- Skilled Trades BC PC2 Canada, 2024
- Skilled Trades BC PC1 Canada, 2023
- SERVING IT RIGHT, 2339187, 08/10/22
- FOODSAFE Level 1 Canada, 08/17/22
- Canadian Ski Instructors Alliance (CSIA), National Ski Instructor Certification, 2022
- Qantas Sommelier, 2015
- St John Ambulance, Advanced First Aid, CPR and Defibrillator
- IATA International Air Transport Association Approved Safety & Security Awareness
- JLPT Japanese-Language Proficiency Test Level 3, 2012
Awards
Student Awards and Fred Naso Scholarship 2023, Vancouver Community College
References
- Chef Hamid Salimian, hsalimian@vcc.ca
- Chef Monty Lau, 778 865 5523
- Chef Sean Rogers, 604 838 0176
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Japanese
Limited Working
Timeline
COOK 3
FAIRMONT PACIFIC RIM
05.2024 - Current
SERVER
MEITEN JAPANESE KATSU & BAR
10.2023 - 05.2024
CULINARY ARTS
BC PLACE STADIUM
04.2023 - Current
SERVER IN PRIVATE VENUES
CESAR KITCHEN, SUB-ZERO WOLF AND COVE
12.2022 - Current
INTERIOR DESIGN CONSULTANT
Space Furniture
07.2020 - 07.2022
A380 International Flight Attendant First Cabin
QANTAS AIRWAYS AUSTRALIA
01.2012 - 01.2022
CABIN MANAGER
TIGER AIRWAYS AUSTRALIA
01.2007 - 01.2012
TAHITIAN TANNING & BEAUTY SALON, OWNER
AUSTRALIA
01.2004 - 01.2006
FLIGHT PURSER
CATHAY DRAGON
01.1997 - 01.2003
High School Diploma -
Vancouver Community College
Associate of Arts - Japanese Language
CAE Melbourne
Interior Design and Decoration Diploma - undefined
RMIT University Australia
Similar Profiles
Alissa AgreyAlissa Agrey
Spa Guest Experience Manager at Fairmont Spa at Fairmont Pacific RimSpa Guest Experience Manager at Fairmont Spa at Fairmont Pacific Rim
Avry BinderAvry Binder
Shipping and Receiving Specialist at Fairmont Hotels & Resorts, Fairmont Pacific RimShipping and Receiving Specialist at Fairmont Hotels & Resorts, Fairmont Pacific Rim
Oscar FranksOscar Franks
3rd Cook at Fairmont Pacific Rim3rd Cook at Fairmont Pacific Rim
MARK SeidelMARK Seidel
NA at FAIRMONT PACIFIC RIMNA at FAIRMONT PACIFIC RIM
Paulia LokPaulia Lok
Senior Manager, Logistics at Oak + FortSenior Manager, Logistics at Oak + Fort