CHERYL HOLMAN
1918 ROCKCREEK DR, OSHAWA,ON
Summary
Accomplished effective leader with exceptional communication skills and over 25 years of extensive customer service and collection based experience in a large utility billing environment. Approachable demeanour with the ability to support and guide staff involving all aspects of water and sewer billing related services. Seeking a Supervisory role that will enable the transfer of my past experiences and knowledge to further develop our customer services and collection related functions as well as providing the opportunity for continued career growth.
Overview
26
26
years of professional experience
Work History
Financial Analyst 2
The Regional Municipality of Durham
02.2007 - Current
- investigate and resolve complex or escalated water and sanitary sewer billing issues
- provide direction and advice to customer service and collections staff relating to water and sewer responsibilities, policies and procedures
- liaise with municipal tax offices in regards to collection activity resulting from the transfer of tax liens - responding to their inquiries, maintaining data, processing lien payments in peoplesoft via journal entry
- provide direction to cash staff involving reconciling issues, payment allocation, reporting issues, applying corrections - extending reconciling assistance to involve the monthly reconciliation in billing & analysis as well as accounting staff
- participate in the development, testing and implementation of system enhancements - highlighting any system deficiencies
- participate in training of staff, prepare and document processes and procedures
- prepared reports for senior management and council ie: write off reports
- completed statistical work load summaries
- schedule of staff to ensure phone and front counter coverage
Accounting Clerk 2
The Regional Municipality Of Durham
07.1999 - 10.2001
- Handled customer service inquiries in person and on telephone
Accounting Clerk 1
The Regional Municipality Of Durham
09.1998 - 07.1999
- Accepted in person customer payments by cash, Interac and cheque and processed to accounts
- Processed other payments received by mail and bank
- Prepared daily bank deposit for Region of Durham
- Balanced cash til daily
Education
3yr Business Administration Diploma - Major in Accounting
Durham College
Oshawa, ON06.1995
Skills
Leadership
Team Work
Dependable
Time Management
Work Ethic
Conflict Resolution
Timeline
Financial Analyst 2
The Regional Municipality of Durham
02.2007 - Current
Accounting Clerk 2
The Regional Municipality Of Durham
07.1999 - 10.2001
Accounting Clerk 1
The Regional Municipality Of Durham
09.1998 - 07.1999
3yr Business Administration Diploma - Major in Accounting
Durham College
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