Cheryl Hepditch
37 Liddle Lane, Belleville,ON
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
13
13
years of professional experience
Work History
Administrative Assistant (Contract)
Department Of National Defence
04.2023 - 02.2025
- Provide centralized administrative support to the Training List section
- Manage members administrative files for the Commanding Officer's action, approval or recommendation
- Assist and update members personal information in People-soft and Monitor Mass
- Complete leave forms for military members
- Drafting correspondence for review and approval using Microsoft Word, draft emails using Microsoft Outlook
- Consolidation and follow up of a variety of electronic spreadsheet in order to track and update data using Microsoft Excel
- Navigate Microsoft SharePoint (Army Collaborative Information Management System (ACIMS) in order to upload, manage, update and archive files
- Keep updated on Workplace requirements via local professional development and online courses
- Liaise and coordinate with 4 CDSG members, DND and outside agencies
- Assist the permanent staff in their day to day functions
- Coordinate and maintain records for staff
Administrative Assistant
Rankin Construction Inc.
05.2019 - 03.2023
- Complete payroll for approx 25 staff on a bi-weekly basis and issue pay cheques in Sage
- Reporting of all payroll deductions including WSIB premiums and EHT, issuing of ROE’s and T4’s
- Process Accounts payable and Accounts receivable in Sage 50
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
- Organized weekly staff meetings and logged minutes for corporate records
- Responsible for petty cash and balancing each month
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
Matrix NAC/The State Group Inc.
02.2015 - 05.2019
- Executed record filing system to improve document organization and management
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Handled client correspondence and tracked records to foster office efficiency
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Coached new employees on administrative procedures, company policies and performance standards
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Arranged rapid office equipment repair and maintenance with vendors
- Organized weekly staff meetings and logged minutes for corporate records
Accounts Receivable Clerk
Bag To Earth Inc.
02.2013 - 02.2015
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
- Responded to inbound inquiries regarding accounts and payments
- Submitted cash and check deposits and generated cash receipts to record money received
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Used Sage accounting software to reconcile accounts, track income and generate invoices
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Administrative Assistant
Defence Construction Canada
09.2011 - 02.2013
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Handled client correspondence and tracked records to foster office efficiency
- Coached new employees on administrative procedures, company policies and performance standards
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Maintained staff directory and company policy handbook for human resources department
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Created PowerPoint presentations for business development purposes
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Certificate - Bookkeeping
Academy of Learning Career College
Ottawa, ON03-2023
Bachelor of Arts - Business Administration And Management
Loyalist College
Belleville, ON04-2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Office Suite
- Documentation and recordkeeping
Languages
English
Native or Bilingual
Timeline
Administrative Assistant (Contract)
Department Of National Defence
04.2023 - 02.2025
Administrative Assistant
Rankin Construction Inc.
05.2019 - 03.2023
Administrative Assistant
Matrix NAC/The State Group Inc.
02.2015 - 05.2019
Accounts Receivable Clerk
Bag To Earth Inc.
02.2013 - 02.2015
Administrative Assistant
Defence Construction Canada
09.2011 - 02.2013
Certificate - Bookkeeping
Academy of Learning Career College
Bachelor of Arts - Business Administration And Management
Loyalist College
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AIRCRAFT STRUCTURES TECHNICIAN & AICRAFT LIFE SUPPORT EQUIPEMENT TECHNICIAN at DEPARTMENT OF NATIONAL DEFENCE – CANADIAN ARMED FORCESAIRCRAFT STRUCTURES TECHNICIAN & AICRAFT LIFE SUPPORT EQUIPEMENT TECHNICIAN at DEPARTMENT OF NATIONAL DEFENCE – CANADIAN ARMED FORCES