Cheryl Henrich
Conestogo
Summary
Results-driven professional with a strong background in customer service and merchandising. Demonstrated ability to provide exceptional customer experiences and increase sales through effective product placement and visual merchandising strategies. Experienced in building rapport with diverse clientele and offering personalized recommendations to meet their needs. Highly skilled at multitasking in fast-paced environments with meticulous attention to detail. Committed to delivering excellent service and contributing to the team's overall success.
Overview
2025
2025
years of professional experience
Work History
Financial Advisor
London Life Insurance Company
- Advised clients on insurance products (life, accident, sickness, etc), investments, RRSP’s
- Assisted families with financial planning and budgeting for their futures
- Communicated with the public, professional organizations, colleagues, etc
- To provide information and build business
Souvenir Shop Staff Member
Concordia Club
10.2021 - Current
- Reduced inventory discrepancies through diligent stock management and regular inventory audits.
- Participated in regular inventory counts, identifying discrepancies and assisting management with the ordering process to maintain optimal stock levels.
- Stayed up-to-date on current trends within the souvenir industry to better cater to diverse customer preferences.
- Handled high-pressure situations during peak hours with patience and professionalism, maintaining excellent customer service standards.
- Conducted thorough opening and closing duties including cash reconciliation resulting in accurate accounting practices.
- Ensured customer satisfaction by promptly addressing inquiries about products or store policies.
- Collaborated with team members to create eye-catching window displays that attracted potential customers into the shop.
- Streamlined merchandise display setup, making it easier for customers to find desired items quickly.
- Increased sales by effectively handling cash register transactions and accurately processing payments.
Warehouse Worker
Edenborough Elmira Outlet
01.2017 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Assistant Produce Clerk
Foodland
01.2008 - 01.2013
- Determine merchandise and service to be sold, and implement price and credit policies
- Develop and implement marketing strategies
- Resolve customer complaints
Head Cashier
Home Hardware
01.2005 - 01.2008
- Greeted and handled clients and customers inquiries
- Oversaw front end of store-operations of four registers, cashiers, ordering of supplies (bags, invoices, debit tape, etc) and stocking of front-end merchandise
- Price incoming stock, filed invoices, verified accounts, prepared floats
- Operated in-store computer software (ProfitMaster) to access customer information and record pricing and inventory information
- Cleaned up work environment
Cashier
Zehrs
01.2003 - 01.2005
- Interacted with customers on a regular basis to assist with purchases and product inquiries
- Served customers in busy grocery stores, scanned products
- Operated terminal, processed cash, debit, and charge cards, bagged groceries
- Assisted in the interviewing and hiring process for new employees (all departments)
Education
Certification as Financial Advisor -
London Life
Burlington, ON01.1998
High School Diploma -
Elmira District Secondary School
Elmira, ON01.1981
Skills
- Over 20 years of experience within a customer service environment
- Able to troubleshoot and effectively deal with and resolve customer concerns and inquiries
- Strong communication and networking skills
- Very organized and trusted with positions of responsibility
- Hard worker who is willing and eager to learn more
- Fast learner who can master new tasks quickly
- Willing to work shifts, overtime; valid driver's license and reliable transportation
- Work well independently, and follow written and verbal instructions well
Languages
English
Native or Bilingual
Timeline
Souvenir Shop Staff Member
Concordia Club
10.2021 - Current
Warehouse Worker
Edenborough Elmira Outlet
01.2017 - 01.2025
Assistant Produce Clerk
Foodland
01.2008 - 01.2013
Head Cashier
Home Hardware
01.2005 - 01.2008
Cashier
Zehrs
01.2003 - 01.2005
Certification as Financial Advisor -
London Life
High School Diploma -
Elmira District Secondary School
Financial Advisor
London Life Insurance Company
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