Summary
Overview
Work History
Education
Skills
Languages
Certification
Travelling
Timeline
Generic

Cheryl Hawley

Kingston,ON

Summary

I am currently enjoying the Office Administration program at St. Lawrence College, and this is not my first time taking this program. The first time was over 30 years ago, back when everything was done with pen and paper. After I graduated the first time around I quickly joined the work force at Bank of Montreal (BMO), and I was with them for 20 years. I retired from BMO and decided to dedicate my time to my family and home life. After 5 years of staying at home, I made the decision that I would go back to school and learn the digital way to complete everything I had learned the first time around. A whole new world opened up, and I am truly happy that I came back. I can't wait to explore the new future ahead of me.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

BMO Bank Of Montreal
10.2012 - 10.2018
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication with team members.
  • Trained and supported new team members during their time of learning with branch service standards.
  • Monitored daily branch activities, identifying areas that are in need of improvement or corrective action to maintain operational compliance.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating a strong knowledge of bank policies and regulations.
  • Coached and assisted branch staff by offering constructive feedback and teaching by example.

Financial Services Manager

BMO Bank Of Montreal
02.2006 - 10.2012
  • Completed and submitted financial documentation with accuracy that meets internal and regulatory standards.
  • Streamlined financial documentation processes for improved efficiency and accuracy.
  • Developed strong relationships with clients, leading to increased referrals, business growth, and content share holders

Customer Service Representative

BMO Bank Of Montreal
10.1998 - 02.2006
  • Handled customer inquiries professionally.
  • Managed high-stress situations calmly and efficiently.
  • Actively listened to customers in order to meet their needs.
  • Responded to customer requests for information on products and services.
  • Processed customer's transactions and orders quickly and accurately to increase customer satisfaction.

Education

Office Administration Legal/Medical

St Lawrence College
Kingston, ON
04.2025

Skills

  • Banking
  • Operations Management
  • Team Development
  • Compliance Management
  • Staff education and training
  • Relationship building and management
  • Financial Services

Languages

English
Full Professional

Certification

Linked in Learning Certificates


  • Microsoft Teams
  • Business Ethics
  • Business Etiquette
  • Communicating with Confidence
  • Learning Study Skills
  • Note-Taking for Business Professionals.

Travelling

My husband John and I started our travelling in 2000 for our honeymoon. Since then we have traveled to many destinations. We have learned that our method of travel that we enjoy is Cruising. We have taken over 35 cruises, going to places such as:

  • Florida
  • Bahamas
  • Jamaica
  • Dominican Republic
  • Virgin Islands
  • Denmark
  • Italy
  • Russia
  • Egypt
  • Germany
  • Finland
  • Sweden

Just to name a few.  I do have France, England, Ireland, and Scotland still on my bucket list.

Timeline

Assistant Branch Manager

BMO Bank Of Montreal
10.2012 - 10.2018

Financial Services Manager

BMO Bank Of Montreal
02.2006 - 10.2012

Customer Service Representative

BMO Bank Of Montreal
10.1998 - 02.2006

Office Administration Legal/Medical

St Lawrence College

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Cheryl Hawley