Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Hansen

Pleasanton,CA

Summary

Highly knowledgeable individual with a successful track record in designing tailored treatment plans for clients. Committed to delivering excellent customer service and fostering long-term relationships. Prioritizing customer satisfaction by consistently providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at effectively exploring various solutions to address customer needs.

Overview

24
24
years of professional experience

Work History

Esthetician and Owner

Colibri Skin Care
01.2018 - 12.2024
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Educated patients on treatment options.
  • Recommended retail products for at-home use and advised clients on proper home-care regimens.

Intake Advisor

CRC Health Group
01.2007 - 01.2009
  • Assessed individual needs and made clinically appropriate treatment recommendations ranging from personal interventions, inpatient/outpatient programs, boarding school, outdoor wilderness camps, and online treatment.
  • Enhanced office productivity by handling high volume of callers per day.
  • Developed and maintained relationships with community organizations and agencies.

Nanny

Jackson/Love Family
01.2005 - 09.2006
  • Provided safe, nurturing and high quality care for 6 children ranging in ages 1-14
  • Coordinating in-home and extracurricular activities, light housekeeping duties
  • Built positive and nurturing environments to support child social and emotional growth.

Case Manager

Camp Recovery Center
01.2001 - 01.2005
  • Interviewed and Assessed clients on daily basis
  • Developed and wrote treatment plans, progress notes, and facilitated therapeutic classes
  • Cultivated positive relationships with clients, family members and other mental health professionals/programs

Education

Esthetics Program -

Academy For Salon Professionals
Santa Clara, CA
11.2016

Addiction Studies Certificate -

Bethany College
Scotts Valley, CA
06.2004

Associate of Arts -

Cabrillo College
Aptos, CA
06.2002

Skills

  • Service-Driven
  • Strong Communication Skills
  • Multitasking and organization
  • Administrative support
  • Recordkeeping strengths
  • Adaptability and flexibility

Timeline

Esthetician and Owner

Colibri Skin Care
01.2018 - 12.2024

Intake Advisor

CRC Health Group
01.2007 - 01.2009

Nanny

Jackson/Love Family
01.2005 - 09.2006

Case Manager

Camp Recovery Center
01.2001 - 01.2005

Esthetics Program -

Academy For Salon Professionals

Addiction Studies Certificate -

Bethany College

Associate of Arts -

Cabrillo College

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Cheryl Hansen