Cheryl Eccleston
Cumberland Beach
Summary
Dynamic administrative professional with a proven track record at Career Tech Services, excelling in client support and meticulous data entry. Leveraged critical thinking to enhance customer satisfaction and streamline office operations, contributing to improved financial reporting accuracy. A dedicated team player skilled in MS Office, fostering effective communication and collaboration across departments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant, Accounts Recievable/Accounts Payable Clerk
Career Tech Services
02.2005 - 04.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
Inside Sales Representative
Sivaco Wire Group
06.2000 - 12.2004
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available inventory to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Served customers with knowledgeable, friendly support at every stage of ordering, processing and shipping.
Education
No Degree - Annual IT Security Courses For Remote Workers
Career Tech Services/Martinsburg College
Orillia, ONBachelor of Commerce - Accounting
McMaster University
Hamilton, ON06-2000
Skills
- Client support
- Data entry with a typing speed of WPM
- Computer skills
- Office administration
- Customer and client relations
- Computer proficiency including proficiency in MS Office products
- Critical thinking and problem solving
- Dedicated team player
- Professional communication
- Verbal communication
- Meticulous attention to detail
- Scheduling and calendar management
Timeline
Administrative Assistant, Accounts Recievable/Accounts Payable Clerk
Career Tech Services
02.2005 - 04.2025
Inside Sales Representative
Sivaco Wire Group
06.2000 - 12.2004
No Degree - Annual IT Security Courses For Remote Workers
Career Tech Services/Martinsburg College
Bachelor of Commerce - Accounting
McMaster University
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