Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
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Cheryl Doubinin

Cheryl Doubinin

Edmonton,AB

Summary

Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Dedicated high cost lending professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Branch Manager

Cash Today Title Today/ Mr.Goodloans
08.2014 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Protected company assets with strategic risk management approaches.

Branch Manager

Cash Store
04.2004 - 08.2015
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Protected company assets with strategic risk management approaches.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Increased monthly staff retention rate after implementing new training programs.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.

Education

Residential Care Aid Attendant - Health Care Aide

Cariboo College
Kamloops, BC
04.1991

Human Service Worker - Financial Planning Services For Vulnerable People

North Island College
Courtenay, BC
05.1981

Skills

  • Sales Expertise
  • Microsoft Access
  • Staff Supervision
  • Multitasking Abilities
  • Cash Handling
  • Staff Training
  • Goals and Performance
  • Federal Regulations
  • Staff Management
  • Accounts Payable and Accounts Receivable
  • Financial Analysis
  • Project Management
  • Client Acquisition
  • Client Relationship Management
  • Excellent Work Ethic
  • Attention to Detail
  • Risk Management Expertise
  • Excellent Communication Skills
  • Strong Interpersonal Skills
  • Collections
  • Loans

Additional Information

I have been involved in Volunteering in my community actively since 1994-Present. I have hosted many International students, organized May Day Parades, Fashion shows and swim meets to mention a few. I have offered many nights in concession stands to raise money for kids sporting events. In 2007 I became a active member in my immediate community and have held a active position on our condo board. I have chaired meetings, recruited volunteers, fund raising (if interested ask me about the pies).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Branch Manager

Cash Today Title Today/ Mr.Goodloans
08.2014 - Current

Branch Manager

Cash Store
04.2004 - 08.2015

Residential Care Aid Attendant - Health Care Aide

Cariboo College

Human Service Worker - Financial Planning Services For Vulnerable People

North Island College
Cheryl Doubinin