Cheryl Dooley

Elementary and secondary school teacher assistants support students, and assist teachers and counsellors with teaching and non-instructional tasks. They assist in areas of personal care, teaching and behaviour management under the supervision of teachers or other child care professionals. They are employed in public and private elementary, secondary and special needs schools and treatment centres.

• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Trained new customer service agents on policies and procedures to support favorable customer experiences.
• Monitored customer feedback to identify areas of improvement in customer experience.
• Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Processed customer orders accurately and within agreed timeframes to meet service standards.