Shaun Davidson
Whitby
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
23
23
years of professional experience
Work History
Senior Account Manager
Imperial Coffee & Services
05.2001 - Current
- Developing long-lasting client relationships by providing exceptional customer service and support.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Streamlined account management processes, improving overall efficiency and productivity.
- Boosted client satisfaction by effectively managing and resolving account issues.
Education
High School Diploma -
St. Mother Teresa Catholic Academy Secondary School
Toronto, ON06.1998
Skills
- Excellent negotiation skills
- Partnership Development
- Client Relationship Management
- Teamwork and Collaboration
- Account Management
- Inventory understanding
- Customer Needs Assessment
Languages
English
Native or Bilingual
Personal Interests
Community involvement through coaching youth sports and activities for many years. I enjoy all sports especially baseball, hockey & golf, and spending time with my family.
Timeline
Senior Account Manager
Imperial Coffee & Services
05.2001 - Current
High School Diploma -
St. Mother Teresa Catholic Academy Secondary School
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