Cheryl Collins

I am a supervisor of one assistant . we clean a variety of different types of cleans from move outs , prep for sales,post construction cleans as well as regulars . i also drive a company car to and from all cleans .

• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
• Changed bed linens and collected soiled linens for cleaning.
• Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
• Assisted fellow house cleaners when needed during busy periods or staff shortages.

• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
• Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
• Assisted fellow house cleaners when needed during busy periods or staff shortages.
• Changed bed linens and collected soiled linens for cleaning.
• Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
• Sorted, laundered and put away various laundry items.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.

• Built relationships with customers to encourage repeat business.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Restocked and organized merchandise in front lanes.
• Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
• Operated cash register to record transactions accurately and efficiently.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

• Operated kitchen equipment in accordance with manufacturer instructions.
• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
• Learned other teammates' work tasks to train as backup.
• Maintained an up-to-date knowledge of current culinary trends, incorporating innovative ideas into daily tasks when appropriate.
• Managed time to juggle multiple tasks simultaneously with ease.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Stocked and rotated food items according to expiration dates.
• Lifted and carried heavy materials.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Returned emptied garbage receptacles to proper locations.
• Dusted picture frames and wall hangings with cloth.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Restocked cleaning storage cabinets, carts and baskets for easy use.

.

• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Controlled resources and utilized assets to achieve qualitative and quantitative targets.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Kept accurate records to document customer service actions and discussions.
• Generated customer satisfaction surveys to analyze results into action plans.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.