Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Cheryl Butler

Fort McMurray,AB

Summary

Proven problem-solver and customer service expert, excelled at Scotiabank by optimizing sales opportunities and enhancing client loyalty through exceptional service. Skilled in GPS navigation and route planning, demonstrated impeccable time management and driving abilities at Skip The Dishes. Achieved consistent customer satisfaction, ensuring repeat business and adherence to safety protocols.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Courier

Skip The Dishes
01.2022 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.

Cashier

Home Hadware
05.2022 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Bank Teller

Scotiabank
05.2018 - 03.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.

Security Officer

Fort McMurray Airport Authority
08.2013 - 09.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.

Education

High School Diploma -

Dover Senior High
Dover, NL
06-1982

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Excellent driving skills
  • Clean driving record
  • Valid Driver's license
  • GPS and route planning

Accomplishments

Worked as a preboard screener for Catsa and obtained a Federal Government Pass for 7 years


Worked at Walmart Canada for 9 years, started as a cashier and worked my way up to claims lead.


30 plus years in retail, sales and customer service


Merchandising and planogram experience


Worked from home as a call center, customer sales representative

Languages

English
Native or Bilingual

Timeline

Cashier

Home Hadware
05.2022 - 03.2024

Courier

Skip The Dishes
01.2022 - Current

Bank Teller

Scotiabank
05.2018 - 03.2022

Security Officer

Fort McMurray Airport Authority
08.2013 - 09.2015

High School Diploma -

Dover Senior High

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Cheryl Butler