Cheryl Brune
Victoria,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Field Services Manager
Tecnet Canada Inc.
09.2023 - Current
- Led team of 11 service technicians, 5 Service Coordinators, 2 Logistics Coordinators in the Greater Victoria & Vancouver areas. Coordinated with 20+ contracted service technicians across the province of BC.
- Oversaw management of accurate records of dispatched field tickets, ensuring efficient billing processes and client satisfaction.
- Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assessed accuracy of existing reporting, provided guidance for additional reporting requirements.
- Developed and updated existing training materials for new staff, resulting in faster onboarding and reduced learning curve.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
- Maintained and managed customer files and various internal and external customer databases.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Contributed to development of internal process improvements that led to more efficient service delivery.
Account Manager
Tecnet Canada Inc.
07.2019 - 06.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed portfolio of 20 accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Recorded accurate and efficient records in customer database for hundreds of clients.
Project Coordinator
Tecnet Canada
09.2016 - Current
- Improved client satisfaction with timely updates and transparent communication throughout project lifecycle for up to 100 projects.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Ensured prompt resolution of any conflicts or obstacles encountered during course of project's execution phase, helping maintain smooth workflow across departments involved in its completion process.
Service Coordinator
Tecnet Canada Inc.
09.2014 - 09.2016
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Managed high volume of client requests via different streams- client portals, emails, phone calls etc., ensuring timely and effective service delivery.
- Maintained accurate records of up to 100 service activities per day, facilitating smooth communication between clients and technicians.
- Reduced client wait times by implementing effective system for prioritizing urgent or time-sensitive requests.
Sales Associate
Coach
02.2012 - 07.2015
- Customer service, team oriented selling environment, basic leather knowledge, cold calling.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maintained and updated 100s of client profiles in company database.
Education
GED -
Camosun College
Victoria, BCNo Degree - Arts & Science
Camosun College
Victoria, BCSkills
- Attention to Detail
- Extremely organized
- Work well in fast paced environments
- Time management and multitasking skills
- MS Office
- Problem-Solving
- Managing Operations and Efficiency
- Adaptability and Flexibility
References
References available upon request for confidentiality purposes.
Languages
English
Timeline
Field Services Manager
Tecnet Canada Inc.
09.2023 - Current
Account Manager
Tecnet Canada Inc.
07.2019 - 06.2021
Project Coordinator
Tecnet Canada
09.2016 - Current
Service Coordinator
Tecnet Canada Inc.
09.2014 - 09.2016
Sales Associate
Coach
02.2012 - 07.2015
GED -
Camosun College
No Degree - Arts & Science
Camosun College
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