CHERYL BOER
Woodstock,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
BILL GOSLING
10.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls to answer questions about products and services.
Claims Examiner
CANADA LIFE
03.2022 - 08.2022
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Customer Service Representative
LAFARGE CANADA
04.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Agent
BRADFORD EXCHANGE
01.2019 - 01.2020
- Sold cheques to American customers over the telephone
- Promoted cheque accessories
- Answered billing and shipping inquiries
Property Administrator
APEX PROPERTY MANAGEMENT AND CONSULTING
01.2018 - 01.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
FANSHAWE COLLEGE
Woodstock, ON2024
WSIB Adjudication and Case Management - undefined
MOHAWK COLLEGE
Hamilton, ON2022
Skills
- Customer Service
- Clerical Support
- Problem Resolution
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Billing Inquiries
Timeline
Customer Service Agent
BILL GOSLING
10.2022 - 08.2023
Claims Examiner
CANADA LIFE
03.2022 - 08.2022
Customer Service Representative
LAFARGE CANADA
04.2021 - 12.2021
Customer Service Agent
BRADFORD EXCHANGE
01.2019 - 01.2020
Property Administrator
APEX PROPERTY MANAGEMENT AND CONSULTING
01.2018 - 01.2019
FANSHAWE COLLEGE
WSIB Adjudication and Case Management - undefined
MOHAWK COLLEGE
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