Cheryl Barry
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seeking a part time, casual position or flexible full time remote position that compliments my current employment schedule.
Overview
21
21
years of professional experience
Work History
Application Analyst
Brightshores Health Service
01.2021 - Current
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Applying application changes/upgrades to program/conversations as requested
- Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
- Provided exceptional end-user support for 17 hospitals, resolving technical issues quickly and efficiently.
- Provided training to end-users to use Superuser applications.
- Documented clients' issues and processes of resolution.
- Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.
- Created manuals and published guidelines for proper use of systems.
Office Services Coordinator
Brightshores Health Service
06.2018 - 01.2021
- Distributed incoming mail from shipments, couriers and postal delivery to multiple departments within organization.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Prepared computerized invoices,receipts, and trial balances using INFOR's HRCM Software
- Handled incoming calls business office calls and emails professionally. .
- Coordinated scheduling of approximately 8-10 staff and look after staffing replacing sick calls
- Oversaw office inventory activities by ordering and requisitions and stocking and receiving.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed weekly payroll for approximately 100 employees.
- Prepare bank deposit and deliver to bank
- Review charts for data entry accuracy against reports
- Submit Census data to Ministry Of Health
Patient Service Agent
Brightshores Health Service
04.2004 - 06.2018
- Utilized strong communication skills to effectively address patient concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted patient with inquiries, resolving issues promptly and professionally for improved patient relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive patient information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Elevated the overall patient experience by consistently delivering personalized, attentive service and addressing the patient needs with urgency.
- Enhanced patient satisfaction by providing efficient and courteous service in a timely manner.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Cross-trained and provided backup support for organizational leadership.
Education
Health - Health Records Certificate
Loyalist College of Applied Arts And Technology
Belleville, ONNorwell District Secondary School
Palmerston, ON06-1996
Skills
- Customer support
- Reliability
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Application Analyst
Brightshores Health Service
01.2021 - Current
Office Services Coordinator
Brightshores Health Service
06.2018 - 01.2021
Patient Service Agent
Brightshores Health Service
04.2004 - 06.2018
Health - Health Records Certificate
Loyalist College of Applied Arts And Technology
Norwell District Secondary School
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