Cheryl Anderson
Sherwood Park,AB
Summary
Energetic individual with exceptional interpersonal communication and complex problem solving skills. Resourceful & knowledgeable multitasker with demonstrated logistical skill and experience maintaining demeanor under pressure. Dedicated to improving operations while maintaining focus on project and company initiatives.
Overview
12
12
years of professional experience
Work History
Dispatcher/Front Office Manager
Suck U Sump Services/Amyotte's Plumbing & Heating
Edmonton, AB
06.2022 - Current
- Daily dispatching, routing and tracking of fleet vehicles.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Planned, coordinated and managed daily workload to accomplish consistent work schedule within organizational standards.
- Processed orders, printed invoices, received payments and created reports daily.
- Allocated supplies and resources to personnel based on need.
- Responded to customers and field personnel to answer questions, resolve concerns and provide assistance.
- Evaluated, adjusted and finalized invoice charges based on work completed onsite.
Senior Router/Dispatcher
Waste Management
Edmonton , Alberta
12.2017 - 05.2021
- Monitor, prioritize & triage same and next day service requests & ensure workload does not exceed district service capacity
- Schedule efficient routes to maximize next day service capacity based on available equipment/driver combinations, location of service, HMI, time requests, disposal availability & driver abilities while adhering to strict OH&S/DOT standards
- Cultivate positive & productive relationships with team members in all departments & districts
- Provide clear and timely information in response to both internal & external inquires by utilizing dispatch tools and databases
- Collaborate daily with district managers to share capacity information, resolve any developing or outstanding service, personnel, or equipment issues, review efficiency data and confirm next day routes
- Evaluate and adjust routes throughout the day based on driver performance to ensure completion of daily workload
- Maintain & exceed company targets for efficiency & client service
Logistics Coordinator/CSR/Order Taker
North Star Concrete
Leduc, AB
11.2014 - 10.2016
- Established and maintained cooperative long-term relationships through prompt and professional customer interactions
- Diligently responded to all inquiries; internal and external; concerning product features, job costing, project specifications, scheduling, logistical regulations/restrictions, applicable deadlines and future obligations
- Directed, supervised and supported 10+ logistics personnel; reviewed time sheets and authorized overtime, dealt with performance problems and employee grievances with maturity and discretion
- Dispatched drivers using a fair, consistent and efficient approach
- Prioritized work flow and accurately forecast manpower requirements in accordance with daily workloads and company targets while maintaining accurate schedules and records
- Managed day to day development issues by revising scheduling and redirecting shipments en-route in response to customer requests, changing goals/requirements and to correct overages/shortages on site
- Relayed information promptly regarding emergencies, DOT traffic stops, road bans, delays due to weather and schedule changes to all relevant parties
- Supervised material flow, order fulfillment and the on-time shipment of product to create an exceptional service experience
- Preformed daily administration duties such as preparing and distributing correspondence and reports, data entry, work orders , invoicing, filing records, establishing customer credit accounts, as well as, processing cash and electronic transactions internally and externally
Owner/Operator
Dayhome
Sherwood Park, AB
02.2008 - 08.2014
- Screened prospective clients by coordinating phone and in-person interviews
- Cultivated a welcoming, comfortable environment and friendly demeanor to facilitate a stable and consistent child friendly environment
- Ensured a superior client experience by communicating regularly and openly with clients about daily activities, routines and behaviors; addressing any concerns with empathy and resolving all conflicts on the spot
- Managed every aspect of running a business including (but not limited to) marketing and advertising; accounting, budgeting and finances; certifications and safety compliance; professional career development; transportation and weekly inventory
Education
High School Diploma -
Salisbury Composite High
Sherwood Park, AB06.1999
Diploma - Honors Standing - Office Administration
Academy of Learning
Edmonton, ABSkills
- Class 5 license with Air Brakes
- Whimis, CSTS, TDG
- Bond-able & Computer literate
- Motivated, adaptable and self-sufficient
- Aptitude for analytical problem solving and logical negotiation
- Effective at conflict management and resolution
- Strong interpersonal, collaboration and teamwork skills
- Exceptional verbal and written communication abilities
- Engaging phone etiquette
References
Available upon request
Timeline
Dispatcher/Front Office Manager
Suck U Sump Services/Amyotte's Plumbing & Heating
06.2022 - Current
Senior Router/Dispatcher
Waste Management
12.2017 - 05.2021
Logistics Coordinator/CSR/Order Taker
North Star Concrete
11.2014 - 10.2016
Owner/Operator
Dayhome
02.2008 - 08.2014
High School Diploma -
Salisbury Composite High
Diploma - Honors Standing - Office Administration
Academy of Learning
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