Cherry Lyn Sebio

Email Support

• Responsible for resolving various customer difficulties, including product support, as well as the approval of letters of authorization and endorsements to relevant departments

Live Chat Agent

• Responding to customer inquiries, questions, and concerns in a timely and professional manner to provide assistance and resolve issues effectively
• Handling multiple chat conversations simultaneously while maintaining high-quality customer service and ensuring that each customer's needs are met effectively

Live Chat - Escalation Agent

• Reviewing chat conversations escalated by frontline agents to understand the nature and complexity of the customer's inquiry or problem
• Liaising with other departments, such as product development, technical support, or customer service management, to seek assistance or gather relevant information needed to resolve complex issues
• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
• Addressed customer concerns for maintaining positive relationships.

• Identifying potential clients, discussing the products and services, and scheduling an appointment with them to clinch the deal
• Entering critical target specification information into the database and validating it via calling to ensure record accuracy

• Handles front office and administrative activities such as greeting guests, checking them in and out, answering phones, receiving company queries, and sorting and delivering mail
• As a Supervisor, I train new employees, communicate new rules from upper management to subordinates, and manage payroll and vouchers