CHERRYL ANNE ALBERTO
Vancouver,Canada
Summary
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
15
15
years of professional experience
Work History
Vice President for Sales
Crown Asia Properties, Incorporation
10.2023 - 02.2024
- Develop and execute on strategies to drive profitable sales growth and ensure world class service for our customers
- Ensure team meets or exceeds targets and sales goals
- Managing Sales Managers and Property Investment Consultant accordingly
- Provide monthly, quarterly, and annual sales reporting, identifying trends, areas for improvement, and health in the business.
- Increased company growth through collaboration with sales and marketing departments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and outlined processes for achievement.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Increased sales through aggressive sales program overhaul, market campaigns, and new product launches.
- Hired and managed new managers to drive business growth.
- Directed market expansions to propel business forward, meet changing customer needs.
International Property Specialist 3
SM Development Corporation
06.2012 - 01.2023
- Compiled maintenance and repair requests for submission SMDC department and reached out to local contractors for bid proposals.
- Promptly responded to tenant complaints and concerns for our properties.
- Assessed property, compiled information, and wrote reports regarding findings for submission to director.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Followed up on delinquent clients and coordinated collection procedures.
- Introduced prospective clients to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with unit owner to identify required repairs.
- Developed and implemented marketing strategies to increase sales..
Medical Representative
Pascual Pharma
07.2010 - 02.2012
- Scheduling appointments with doctors, pharmacists, and other healthcare professionals to promote company medications
- Building and maintaining good business relationships with customers to encourage repeat purchases.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Customer Service Agent
Cebu Pacific Air
03.2009 - 05.2010
- Help customers plan travel and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates.
- Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
- Trace lost, delayed or misdirected baggage for customers.
- Maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Science in Nursing -
Perpetual Help College of Manila
Metro Manila, Philippines01.2008
Skills
- Quality Customer Service
- Strong and convincing personality
- Client relationship management abilities
- First Aid & Emergency Care
- Sales Leadership
- Customer Service
- Customer Prospecting
- Business Development
- Client Relationship Building
Accomplishments
- Achieved as a Top Seller by completing the sales quota with accuracy and efficiency.
- Supervised team and staff members.
Timeline
Vice President for Sales
Crown Asia Properties, Incorporation
10.2023 - 02.2024
International Property Specialist 3
SM Development Corporation
06.2012 - 01.2023
Medical Representative
Pascual Pharma
07.2010 - 02.2012
Customer Service Agent
Cebu Pacific Air
03.2009 - 05.2010
Bachelor of Science in Nursing -
Perpetual Help College of Manila
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