Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cherryl Morgan

Pickering,ON

Summary

Motivated and detail-oriented individual with extensive experience in customer service, organization, and communication, seeking a Remote Customer Service position with Surgo Surgical Supplies. Skilled in managing customer inquiries, resolving issues efficiently, and ensuring a positive client experience. Adept at using technology and tools to streamline processes and maintain accurate records. Committed to supporting the needs of customers and contributing to the company’s success through exceptional service and professionalism. Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Better Home Care Inc.
10.2021 - 11.2024
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.

Spa Receptionist Support

Pure & Simple
09.2022 - 05.2024
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Legal Assistant

Auxiliary Paralegals
05.2018 - 04.2021
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Conducted research on legal cases and prepared summaries for Paralegals.

Education

Diploma in Paralegal Studies -

Seneca College of Applied Arts And Technology

Diploma in Early Childhood Education -

Sheridan College Institute of Technology And Advanced Learning

Bachelor of Arts: Early Childhood Care & Education - Early Childhood Education

Ontario Tech University
05-2026

Skills

  • Account management
  • Customer service
  • Active listening
  • Conflict resolution
  • Data entry
  • Customer complaint resolution
  • Client relationship management
  • Multitasking and organization
  • Work order generation
  • Call center experience
  • CRM software

Languages

English
Native or Bilingual

Timeline

Spa Receptionist Support

Pure & Simple
09.2022 - 05.2024

Administrative Assistant

Better Home Care Inc.
10.2021 - 11.2024

Legal Assistant

Auxiliary Paralegals
05.2018 - 04.2021

Diploma in Early Childhood Education -

Sheridan College Institute of Technology And Advanced Learning

Bachelor of Arts: Early Childhood Care & Education - Early Childhood Education

Ontario Tech University

Diploma in Paralegal Studies -

Seneca College of Applied Arts And Technology
Cherryl Morgan