CHERRYL CRUZADA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
BRANCH SUPPORT OFFICER
CHINA BANK SAVINGS, INC.
05.2012 - 07.2023
- Supervises the team that supports the Division in its general administrative functions relative to branch operations.
- Study and recommends initiatives to the Division Head for the effective formulation and implementation of policies and procedures by examining the existing rules/guidelines vis-a-vis current need of the Division.
- Organizes updating of policies, systems and procedures for recommendation to the Division and Group Heads by periodic review of existing policies in Operations to ensure relevance and applicability according to the direction set by the bank.
- Assists in the evaluation of existing compliance monitoring and reporting system vis-a-vis requirements set forth by Compliance Office and Risk Management Divisions by evaluating the level of performance/compliance of branches to ensure that all are employing the right and applicable measure of compliance and control.
- Collaborates with HR Training for the formulation of training and plans of action in cascading new sets of policies, guidelines, systems and procedures by effectively educating all branches in order to achieve unified commitment and standard approaches in operations.
- Supervises the updating of database on personnel assignments by daily monitoring/documentation of manpower movements to ensure that the branch operations is sustained with enough people to operate the business.
- Initiates customer service workshops and conceptualize productivity measures that will serve as benchmarks for the Bank's standard on delivery customer service excellence.
- Attends to customer complaints that are referred by Customer Experience Management Division and ensures delivery of resolution within standard turn-around time.
TREASURY ASSISTANT
ACE HARDWARE PHILIPPINES, INC.
04.2009 - 04.2012
- Performs treasury functions in support of operations such as the receipt of sales and disbursement of funds.
- Prepares and collect daily deposits from cashiers by balancing first and last turnover of cash sales.
- Prepares daily cash collection report prior to endorsement to bank for deposit.
- Acts as custodian of petty cash fund and all other funds maintained in the branch.
- Counts coins surrendered as coin sales.
- Releases loose change / coins to cashiers prior to their actual duty and to regularly check and replenish this to ensure enough supply.
- Releases money for refunds as well as for minor expenses.
- Orients cashiers regarding treasury procedures and counterfeit bills.
- Sees to it that all materials / documents kept in the general work area and those in my custody are well secured.
- Performs other related matters as may be assigned from time to time.
Education
Bachelor of Science - Financial Management
Saint Louis University
Philippines10.2007
Vocational - Caregiver
Philippine Women's University
Philippines01.2005
Skills
- Responsible and reliable
- Strong work ethics
- Good in time management
- Works well under pressure
- Ability to understand and carry out standard procedures
- Well organized with an ability to multitask
- Good communication skills
- Good in MS Office
Timeline
BRANCH SUPPORT OFFICER
CHINA BANK SAVINGS, INC.
05.2012 - 07.2023
TREASURY ASSISTANT
ACE HARDWARE PHILIPPINES, INC.
04.2009 - 04.2012
Bachelor of Science - Financial Management
Saint Louis University
Vocational - Caregiver
Philippine Women's University