Cherryl Capote
Pittsburg
Summary
Highly motivated individual with strong problem-solving abilities, keen willingness to learn, and excellent communication skills. Committed to contributing to team success and achieving positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn & Suites By Hilton
08.2020 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
Front Desk Receptionist
Western Dental
12.2007 - 02.2008
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in the maintenance of dental equipment and supplies inventory.
Education
Dental Assistant License - Dental Assisting
Western Career College
06-2006
High School Diploma -
George Washington High
06-2001
Skills
- Customer Engagement
- Stock Organization
- Microsoft Office
- Reservation Management
- Service Excellence
- Efficient Payment Handling
- Detail-Oriented Data Input
- Courteous Telephone Interaction
- Professionalism
- Nightly Audits
- Excellent team player
Accomplishments
- I received a positive review from a guest about my hospitality and professionalism on our website.
- I receive rewards for having the highest Hilton Honors Enrollments every month.
References
References available upon request.
Timeline
Front Desk Receptionist
Hampton Inn & Suites By Hilton
08.2020 - Current
Front Desk Receptionist
Western Dental
12.2007 - 02.2008
High School Diploma -
George Washington High
Dental Assistant License - Dental Assisting
Western Career College
Similar Profiles
Ana GutierrezAna Gutierrez
Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton
Rachel GossRachel Goss
Night Auditor at Hampton Inn & Suites By HiltonNight Auditor at Hampton Inn & Suites By Hilton
Gavin EngebretsonGavin Engebretson
Front Desk Agent at Hampton Inn & Suites By HiltonFront Desk Agent at Hampton Inn & Suites By Hilton