Cherry Joy Mudlong
Moncton,NB
Summary
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
A&W® Restaurants
07.2024 - Current
- Streamlined operational processes, enhancing team efficiency and customer satisfaction.
- Trained and mentored staff on service standards and product knowledge to elevate performance.
- Developed and implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated staff schedules to ensure adequate coverage during peak business hours, improving service delivery.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Restaurant Manager
Un Dimanche A Paris
10.2022 - 05.2024
- Ensure the store's cleanliness and maintenance before operation.
- Assured that everything is available on the menu, and the restaurant is ready.
- Ensure that all items must have proper labeling, and be in proper storage.
- Prepare the briefing sheet, cash details (float, petty cash, tips) on a daily basis.
- Brief the staff before starting the shift about the store sales and menu availability.
- Organize the section and location for the staff.
- Check the POS to ensure that it is working and ready to use for operation.
- Ensure that everyone is following the Standard Operating Procedure of the restaurant.
- Ensuring that the Daily Checklist report must be followed and completed.
- Check Back and Handle Guest Complaints.
- Applying discounts and complimentary transactions.
- Checking cash and card transactions.
- Closing POS transactions.
- Assuring all the details are balanced and tally according to the final report.
- Closing and making a report regarding sales during the day.
- Closing all the sales transactions to get the final report.
- Sending emails and the sales report.
- Training the staff.
- Updating and organizing files and documents in the restaurant.
- Applying for and updating restaurant permits for maintenance.
- Ordering stocks if the storekeeper is not available.
- Checking and posting inventory.
- Improved training programs for new hires, resulting in quicker onboarding and increased employee retention rates.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant Supervisor
Un Dimanche A Paris
12.2020 - 09.2022
- Supervised daily operations to ensure high-quality service and product standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented operational improvements to enhance efficiency and reduce waste.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Developed training programs that improved employee performance and customer satisfaction.
- Enforced compliance with health and safety regulations within the workplace.
- Analyzed customer feedback to identify areas for service enhancement and staff development.
- Coordinated scheduling of staff shifts to optimize resource allocation and service coverage.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented cost-saving measures, significantly reducing operational expenses.
Hostess/Marketing Executive
The Hamptons Café and Restaurant
02.2020 - 12.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Assisted with menu knowledge, enhancing guest dining experience.
- Coordinated with kitchen and wait staff for timely service delivery.
- Trained new host staff on operational procedures and customer service standards.
- Developed strategies to manage peak hours effectively, reducing wait times.
- Handled guest inquiries and complaints with professionalism and care.
- Monitored dining area to maintain cleanliness and organization throughout service.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Head Waitress/ Social Media Marketer
Aubaine Restaurant
04.2016 - 01.2020
Server/Seafood Expert
RED LOBSTER RESTAURANT
03.2014 - 03.2016
Line Cook /In-store Trainer
ITALIANNI’S RESTAURANT
09.2011 - 02.2014
- Prepared high-quality dishes following authentic Italian recipes and presentation standards.
- Collaborated with kitchen staff to ensure timely food service during peak hours.
- Maintained cleanliness and organization in kitchen areas, adhering to health and safety regulations.
- Trained new team members on cooking techniques and kitchen protocols for efficiency.
- Assisted in inventory management to ensure availability of fresh ingredients and supplies.
- Led daily briefings with kitchen staff to coordinate tasks and enhance teamwork effectiveness.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Customer Service Representative
ASTORIA PLAZA FULL RESIDENTIAL SUITES
08.2010 - 02.2011
Education
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
Valenzuela City, Philippines10.2010
Bachelor of Science - Hotel and Restaurant Management
University of Baguio
Baguio City, Philippines10.2007
Skills
- Proficient in Microsoft Office
- Excellent oral and written communication
- Efficient at acquiring new skills
- Strong work ethic
- Effective problem solver
- Self-motivated individual
- Experienced with inventory control software
- Customer engagement strategies
- Health and safety compliance
- Point of sale software experience
- Service standard execution
- Effective team leadership
- Menu knowledge enhancement
- Restaurant management
Languages
English
Professional Working
Certification
Food Safety Certificate
Timeline
Assistant Restaurant Manager
A&W® Restaurants
07.2024 - Current
Assistant Restaurant Manager
Un Dimanche A Paris
10.2022 - 05.2024
Restaurant Supervisor
Un Dimanche A Paris
12.2020 - 09.2022
Hostess/Marketing Executive
The Hamptons Café and Restaurant
02.2020 - 12.2020
Head Waitress/ Social Media Marketer
Aubaine Restaurant
04.2016 - 01.2020
Server/Seafood Expert
RED LOBSTER RESTAURANT
03.2014 - 03.2016
Line Cook /In-store Trainer
ITALIANNI’S RESTAURANT
09.2011 - 02.2014
Customer Service Representative
ASTORIA PLAZA FULL RESIDENTIAL SUITES
08.2010 - 02.2011
Bachelor of Science - Hotel and Restaurant Management
University of Baguio
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
TRAININGS AND SEMINARS
- GEMS TRAINING INT’L Person in Charge (with Merit) September 29 – October 1, 2019 Valid till 2025
- ITALIANNI’S RESTAURANT Line Cook/Server July 12, 2010- September 15, 2010
- ASTORIA PLAZA FULL RESIDENTIAL SUITES Customer Service Assistant Customer Service Department May 17, 2010 – July 6, 2010
- Basic Operations Training Programs
- Barista Basics
- Micro Fidelio Opera Reservation System
- Advance Skills in Hotel & Restaurant Management
- Front Office Management
- Event Management: Maximizing Function Space & Table Setting
- Personal Grooming in Corporate World
Disclaimer
I hereby attest that all the information written above is correct and true to the best of my knowledge.