Cherry Ann Ledesma
Burnaby,Canada
Summary
Motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work efficiently without supervision and quickly acquire new skills.
Overview
14
14
years of professional experience
Work History
Production Technician
Algo Communication Products Ltd.
01.2025 - Current
- Achieved daily goals by assembling components in line with specifications.
- Executed accurate wire connections on circuit boards using hand tools such as soldering irons.
- Maintained high quality standards, minimizing defects.
- Adapted swiftly to new assembly processes and techniques.
- Regularly accomplished set daily objectives for product assembly.
- Kept workspace tidy in accordance with company standards.
Accounting Clerk
APL Computer and Consumer Electronics
01.2021 - 01.2023
- Perform clerical duties, such as answering phone calls and emails
- Filing paperwork, and scheduling appointments
- Manage customer accounts on any given day
- Process invoices, organize office mail and record business transactions
Kitchen Assistant
Millie Eats
04.2020 - 11.2020
- Support cooks and other kitchen staff in various tasks as needed, including food preparation and cooking.
- Help with inventory management by monitoring stock levels and reporting shortages.
- Participate in daily cleaning tasks, including washing dishes, sanitizing surfaces, and disposing of waste properly.
- Collaborate with team members to create a positive work environment focused on teamwork and efficiency.
Call Center Agent (Port Outbound and Inbound) Tier III Department
Qualfon Philippines Inc.
05.2011 - 03.2019
- Maintain ownership of calls, including follow-ups with escalation team and by calling external service provider when porting a phone number
- Offer assistance to clients who may having issues with their phone service and or with their phone number related to porting
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solution thru phone
- Utilizing software databases, script and billing tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Education
Bachelor of Science - Commerce Major in Banking and Finance
Foundation University
Dumaguete City10.2009
High School Diploma - undefined
Negros Oriental High School
Dumaguete City, Negros Oriental04.2004
Skills
- Quick thinker with an ability to multi-task
- Ability to maintain a positive attitude in a high stress and fast paced work environment
- Ability to work and make decisions with minimal supervision
- Well organized and attentive to details
- Excellent computer skills
- Excellent communication skills
Languages
English
Professional Working
Timeline
Production Technician
Algo Communication Products Ltd.
01.2025 - Current
Accounting Clerk
APL Computer and Consumer Electronics
01.2021 - 01.2023
Kitchen Assistant
Millie Eats
04.2020 - 11.2020
Call Center Agent (Port Outbound and Inbound) Tier III Department
Qualfon Philippines Inc.
05.2011 - 03.2019
Bachelor of Science - Commerce Major in Banking and Finance
Foundation University
High School Diploma - undefined
Negros Oriental High School
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