Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cherry Su

Cherry Su

Vancouver,BC

Summary

Multi-talented Project Coordinator/Account Specialist successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.

Over 5 years’ experience of D2C sales / B2B sales/ Marketing Event /account managing/Project Coordination;

Over 2 years’ experience of promo/activations with variety of brands to raise the awareness and achieve clients' goal

Overview

7
7
years of professional experience

Work History

Account Specialist

Telus Business
04.2023 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Acquire 35+ New Key Accounts month to month; 300+ key SMB Accounts under management.
  • Leveraging Salesforce to prospect and develop Full sales cycle pipeline for Telus
  • Ecosystem of Products (Mobility, Cloud, Internet, Security)
  • Ranked 3rd for Canada West sales Exec during 3rd Ramped Month.
  • 480% to 2023 June Wireless Quota

Class Three Specialist

Johnston Equipment
10.2022 - 04.2023
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Technical sale specialist at inside sales with material handling certificate -outbound sales B2B,applies solution-selling techniques to identify and advance opportunities.
  • Actively prospects to generate leads for new and rebuilt equipment.
  • Followed all company policies and procedures to deliver quality work.

Project Coordinator

Ledcor
08.2020 - 10.2022
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Sales Account Manager

Ledcor
02.2019 - 08.2020
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Built client relationships by acting as liaison between customer service and sales teams.

Brand Ambassador

Karma Casting
02.2017 - 02.2019
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Server

Victoria Chinese Restaurant
10.2016 - 10.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Associate of Arts - Art Studies

Alexander College , Vancouver, BC
08.2021

Associate of Arts - Acting For Stage And Screen

Vancouver Film School , Vancouver, BC
08.2017

Skills

  • Account Administration
  • Customer relationship development
  • Document Management
  • Microsoft Office proficiency
  • Customer Engagement
  • Account updating
  • Billing resolutions
  • Client Engagement
  • Documentation skill
  • Recordkeeping abilities
  • CRM Software
  • Revenue Growth
  • Report Writing
  • Territory Growth
  • Terms negotiation
  • Schedule Coordination
  • Advertising and marketing
  • Business Development
  • Research proficiency
  • Due diligence
  • Advertising Strategies
  • Issue investigations
  • Processing payments
  • Account Servicing
  • Cash Handling
  • Point of sale operation
  • Stock management
  • Contract Negotiation
  • Opening and closing procedures
  • Food safety and sanitation

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Account Specialist - Telus Business
04.2023 - Current
Class Three Specialist - Johnston Equipment
10.2022 - 04.2023
Project Coordinator - Ledcor
08.2020 - 10.2022
Sales Account Manager - Ledcor
02.2019 - 08.2020
Brand Ambassador - Karma Casting
02.2017 - 02.2019
Server - Victoria Chinese Restaurant
10.2016 - 10.2017
Alexander College - Associate of Arts, Art Studies
Vancouver Film School - Associate of Arts, Acting For Stage And Screen

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Cherry Su