CHERRY SORIANO
Vancouver,Canada
Summary
Results-driven, detail-oriented Professional Customer Account Specialist with a proven track record of managing complex accounts. With over a decade of experience in customer service, I've learned exceptional problem-solving and organizational skills. Working with high volume calls, I am able to learn quickly under pressure
Overview
16
16
years of professional experience
Work History
Customer Account Specialist
Shaw Cable
Vancouver, British Columbia
09.2017 - 05.2024
- Part of retention department and to help customers manage their billing, home cable, internet and home phone
- Help with any technical issues regarding services
- Ensured customer satisfaction through handling inquiries, complaints, and requests in a professional manner.
- Managed timely resolution of customer issues, building and maintaining exceptional customer relationships.
Server/Cashier/Hostess
Ebisu Japanese Restaurant
Vancouver, British Columbia
10.2013 - 08.2016
- Ensured prompt seating arrangements for all customers upon arrival.
- Assisted in restaurant set-up, table preparation, and reservation management.
- Maintained excellent communication with customers to take their orders and serve them their meals.
Front Desk
Kamei Royale Japanese Restaurant
Vancouver, British Columbia
07.2009 - 09.2013
- Managed reservations and assigned seating for a 200-seat restaurant.
- Organize large group events, such as tourist events.
- Handled cashier transactions while managing payments and takeout orders.
- Delivered top-notch service to numerous customers on a daily basis.
Pharmacy Assistant
Consumer Pharmacy
09.2008 - 02.2009
- To help with packaging, arranging drug orders and related tasks
- Performs assigned tasks by licensed Pharmacist
- Manage cashier, filings and front retail sales
Education
High School Diploma -
Sir Charles Tupper Secondary School
Vancouver, BC06-2009
Skills
- Customer Service
- Credit card payment processing
- Product Sales
- Conflict Resolution
- Basic computer skills
- Fluent in English
- Adaptive team player
- Problem-solving abilities
References
Available upon request
Timeline
Customer Account Specialist
Shaw Cable
09.2017 - 05.2024
Server/Cashier/Hostess
Ebisu Japanese Restaurant
10.2013 - 08.2016
Front Desk
Kamei Royale Japanese Restaurant
07.2009 - 09.2013
Pharmacy Assistant
Consumer Pharmacy
09.2008 - 02.2009
High School Diploma -
Sir Charles Tupper Secondary School
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