Cherrymae De La Pena
Edmonton,AB
Summary
Excel in fast-paced environments, consistently prioritizing service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Live in Nanny
Punampreet Sidhu
04.2023 - 08.2024
- Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
- Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
- Ensured children''s safety and well-being with thorough supervision during indoor and outdoor playtime.
Domestic Helper
Wong Mei Ping
06.2013 - 02.2023
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Maintained aclean, safe, and organized home environment for family members.
- Managed household finances by maintaining accurate records of expenses and budgeting accordingly.
- Cared for pets by providing walks, feeding schedules, grooming assistance, and occasional veterinary visits when necessary.
Domestic Helper
Chan Suk Fun Fanny
08.2006 - 05.2013
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Maintained a clean, safe, and organized home environment for family members.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
- Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
- Managed household finances by maintaining accurate records of expenses and budgeting accordingly.
Frontdesk Officer
Finerock Hotel
04.2006 - 07.2006
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Food Server
Winluck F&B Corp (Shakeys)
08.2005 - 01.2006
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Counter Person
Summa Foods Corporation (Dunkin Donuts)
07.2004 - 10.2004
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
Service Crew Member
Jolibee Foods Corp
12.2003 - 03.2004
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Bachelor of Science - in Hotel And Restaurant Management
Central Philippine University
Iloilo City Philippines03.2005
Skills
- Strong Work Ethic
- Customer Service
- Cash Handling
- Safe Food Handling
- Adaptability under pressure
- Fast and efficient service worker
Languages
English
Professional Working
Timeline
Live in Nanny
Punampreet Sidhu
04.2023 - 08.2024
Domestic Helper
Wong Mei Ping
06.2013 - 02.2023
Domestic Helper
Chan Suk Fun Fanny
08.2006 - 05.2013
Frontdesk Officer
Finerock Hotel
04.2006 - 07.2006
Food Server
Winluck F&B Corp (Shakeys)
08.2005 - 01.2006
Counter Person
Summa Foods Corporation (Dunkin Donuts)
07.2004 - 10.2004
Service Crew Member
Jolibee Foods Corp
12.2003 - 03.2004
Bachelor of Science - in Hotel And Restaurant Management
Central Philippine University
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