Cherrie Lyne Sharma

• Enhanced client satisfaction by providing personalized styling advice and recommendations.
• Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
• Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
• Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
• Efficiently processed transactions while adhering to company policies regarding returns, exchanges, and discounts.
• Accepted and processed customer payments.

• Efficiently helped customers with applications for government issued identification such as driver's licenses, BC Identification Cards, and BC Services Cards.
• Helped large volume of customers (50-60 applications) every day with positive attitude and focus on customer satisfaction.
• Utilized active listening skills to identify customer needs and provide appropriate solutions along with ability to tailor communication style to each customer.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Entered data and personal information on software while ensuring accuracy within fast-paced environment filled with interruptions.
• Communicated with clients regarding account services, and balances.
• Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

• Worked in Teleclaim.
• Answered client calls to assist them in reporting their injury to WCB.
• Entered sensitive information into software (T6 Form) to create client file.
• Exhibited professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer inquiries, offering support and recommendations to address needs.

• Sold life insurance, investments, debt solutions, educational plans and funeral services to individuals within assigned territory using consultative selling approaches.
• Implemented effective customer service, client relation and relationship building techniques for policy retention.
• Trained and interviewed new recruits to sell insurance.
• Supported new agents in installation of sales software.
• Documented paperwork for insurance and investment clients.
• Coordinated with team to generate marketing content and communication tools for promotional campaigns.
• Sought out new clients and developed client relationships through networking, direct referrals, and cold calling.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Created innovative strategies to drive customer engagement.
• Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
• Conducted research on insurance packages and investment options to generate client recommendations.
• Explained advantages, features, and disadvantages of various policies to promote sale of plans.

• Improved customer satisfaction by providing friendly and efficient service at the register.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Brewed coffee and tea and changed out drink station syrups.

• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Kept food preparation area, equipment, and utensils clean and sanitary.

• Cleaned and maintained all areas of restaurant to promote clean image.
• Took orders, prepared meals, and collected payments.
• Worked well with teammates and accepted coaching from management team.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Collaborated with team members to complete orders.