Cherrie Ann Berboso
Weyburn,Saskatchewan
Summary
Proven track record in enhancing customer service and managing operations, as demonstrated at Weyburn Credit Union. Skilled in account reconciliation and escalation handling, I excel in fostering client relationships and streamlining payment processes. Achieved significant improvements in membership renewals through personalized service, showcasing both hard and soft skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Member Service Representative
Weyburn Credit Union
Weyburn, Saskatchewan
05.2024 - Current
- Entered customer transactions into computers to record transactions, and issue computer-generated receipts.
- Answered customer inquiries regarding bank products and services.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Built and maintained client relationships through quality, personalized interactions.
- Identified transaction errors when debits and credits did not balance.
- Processed cash and check deposits every day.
Store Leader
GUARDIAN HEALTH AND BEAUTY
Singapore, Singapore
01.2010 - 01.2022
- Manage store operations regarding merchandising, stock ordering, security, and cost management to optimize store performance
- Keep the team informed by providing accurate updates on promotions, products and plan changes affecting customers
- Handle team member issues such as conducting interviews, performance reviews and training and development
Sales Associate
MARKS AND SPENCER PTS LTD
Singapore, Singapore
01.2007 - 01.2010
- Provide high standards of customer service
- Ensure that our customers are comfortable and courteously served
- Manage departmental stock and size availability to facilitate layout planning
- Operate till inclusive of handling cash and credit cards accurately and efficiently
- Recommend and promote products to customers
Education
Diploma in Business Administration - Human Resources Management
Southern Alberta Institute of Technology (SAIT)
Calgary, AB04.2024
Bachelor of Science in Commerce - Management
Xavier University – Ateneo de Cagayan
Philippines05.2001
Skills
- Banking operations support
- Member correspondence
- Escalation handling
- Account reconciliation
- Customer support
- Customer service
- Service recommendations
- Transaction processing
- Payment processing
Certification
- Level 1 Early Childhood Certificate, 2023
- Microsoft Office Specialist for Office 2019 and Office 365 - Excel Associate, 2022
- Standard First Aid & CPR C/AED, 2023
- Safe Talk Certification, Centre for Suicide Prevention
- SRA (Singapore Retail Association) Awardee, Gold Award for Excellent Service
Volunteer Experience
- Front Desk/Admin, Center for Newcomers
- Volunteer and Peer Listener, SAIT Student Association
- Mentor, SAIT Peer Mentorship Program
Timeline
Member Service Representative
Weyburn Credit Union
05.2024 - Current
Store Leader
GUARDIAN HEALTH AND BEAUTY
01.2010 - 01.2022
Sales Associate
MARKS AND SPENCER PTS LTD
01.2007 - 01.2010
Diploma in Business Administration - Human Resources Management
Southern Alberta Institute of Technology (SAIT)
Bachelor of Science in Commerce - Management
Xavier University – Ateneo de Cagayan
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