Cherri Goodman

• Managed front desk operations, ensuring efficient check-in and check-out processes.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in training 9 new staff on front desk procedures and customer service standards.
• Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
• Utilized hotel management software for data entry and reporting purposes.
• Maintained accurate records of 345 guest interactions and transactions using database systems.

Managed and facilitated a 7-story building, with 252 rooms, with a maximum occupancy of over 500 residents, ensuring daily upkeep, sanitation, and material readiness to meet safety and sanitation standards for all different tenants.

• Conducted regular inspections to identify maintenance needs and improve property conditions.
• Developed strong rapport with local emergency services, ensuring timely response and collaboration during crisis situations.
• Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Managed move-in/move-out processes efficiently, minimizing vacancies while maintaining high standards for unit readiness.
• Conducted multiple check-out inspections and input corresponding room check-out inspections in Enterprise Military Housing (EMH), ensuring move-in readiness of rooms for new check-ins and residence compliance with unaccompanied housing (UH) sanitation and habitability standards.
• Managed 14 buildings after hours and on federal holidays for check-in/check-out process, maintenance requests, room lockouts, and answered resident questions
• Properly entered inspection results into the database Enterprise Military Housing (EMH) module and accurately filed documents in resident files.
• Assessed potential risks within the property, implementing preventative measures to reduce incidents or accidents involving tenants or staff members.
• Contributed to a positive work environment by demonstrating professionalism, accountability, and strong teamwork within the Assistant Building Manager role.