Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelin Moreno

Rialto

Summary

Dynamic professional with proven expertise in retail operations at DD's Discount, excelling in loss prevention and customer service. Demonstrated leadership in team training and inventory management, achieving 100% transaction accuracy. Skilled in problem-solving and communication, fostering a collaborative environment while driving sales and enhancing store safety.

Overview

2
2
years of professional experience

Work History

MOD Plus

DD's Discount
11.2022 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Oversaw store operations as Manager on Duty Plus, directing daily activities, delegating tasks, and resolving customer concerns to ensure smooth shifts.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Protection Specialist

DD's Discount
11.2023 - 02.2025
  • Managed inventory control processes to reduce shrinkage, performing regular audits and reconciling discrepancies in stock levels.
  • Enhanced overall store safety by maintaining up-to-date knowledge about store trends and adjusting loss prevention strategies accordingly.
  • Fostered a culture of accountability among staff members by consistently enforcing company policies related to theft prevention, reporting discrepancies, and adherence to safety protocols.
  • Prepared comprehensive incident reports after each notable event involving theft or other security breaches, enabling appropriate follow-up actions from management or law enforcement agencies where applicable.
  • monitoring salesfloor and entry points for theft, enforcing safety protocols, and completing detailed incident reports.
  • Streamlined communication between store protection staff and management by participating in regular meetings and sharing insights into current security challenges facing the retail environment.
  • Completed incident reports and activity logs for accurate, current records.
  • Trained all new executives and asset protection personnel. without being told to train them.

Lead Stock Associate

DD's Discount
11.2023 - 02.2025
  • Improved customer satisfaction by maintaining a well-organized stockroom, enabling easy access to products as needed.
  • Ensured seamless store operations by coordinating timely replenishment of products on the sales floor during peak hours.
  • Led team in consistently meeting or exceeding sales targets through diligent stock management and close collaboration with sales associates.
  • Trained stock team in merchandising, storage management and customer service.
  • Led stockroom operations, including inventory counts, merchandise organization, and coordinating team efforts to meet shipping and restocking deadlines.
  • kept associates times on record and communicated any changes or room for improvement.

Stock Room Associate

DD's Discount
11.2023 - 02.2025
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Interpreted and followed verbal instructions and pull sheets.
  • Increased customer satisfaction by promptly addressing inquiries regarding out-of-stock items or special orders.
  • Developed and maintained successful working relationships with colleagues.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.

Cashier

DD's Discount
11.2023 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided accurate, friendly, and efficient cashier service, processing transactions and balancing registers daily with 100% accuracy.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Sales Floor Associate

DD's Discount
11.2023 - 02.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
  • Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
  • Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
  • Maintained organized, welcoming sales floor displays by cleaning assigned areas, restocking shelters, and assisting customers with product location and selection.

Education

Associate of Arts - Graphic Design

San Bernardino Valley College
San Bernardino, CA
07-2027

High School Diploma -

Rialto Highschool
Rialto, CA
06-2023

Skills

  • Loss prevention strategies
  • Detail-oriented
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Team leadership
  • Self motivation
  • Goal setting
  • Fraud detection
  • Retail Operations Management
  • Loss Prevention & Safety Procedures
  • Inventory Control & Stockroom Management
  • Customer Service Excellence
  • Cash Handling & POS Systems
  • Merchandising & Salesfloor Organization
  • Team Training & Mentorship
  • Conflict Resolution & Problem-Solving
  • Time Management & Task Prioritization
  • Visual Merchandising Standards

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Protection Specialist

DD's Discount
11.2023 - 02.2025

Lead Stock Associate

DD's Discount
11.2023 - 02.2025

Stock Room Associate

DD's Discount
11.2023 - 02.2025

Cashier

DD's Discount
11.2023 - 02.2025

Sales Floor Associate

DD's Discount
11.2023 - 02.2025

MOD Plus

DD's Discount
11.2022 - 02.2025

Associate of Arts - Graphic Design

San Bernardino Valley College

High School Diploma -

Rialto Highschool

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Evelin Moreno