Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHERON SILVA

EDMONTON,CANADA

Summary

Experienced in Administrative support and Customer service with a background in hospitality, office coordination, and relationship-building. Thrived in various environments, from administrative roles to the fast-paced floral industry. Completed Culinary Arts training at NAIT, improving detail orientation, time management, and service delivery. Hands-on experience as a merchandiser, supplier, and florist in the floral industry has provided valuable insights into creativity and effective collaboration under pressure.

Overview

8
8
years of professional experience

Work History

Front Desk Associate

Roundhouse
12.2024 - Current
  • Responsible for providing customer service while performing clerical functions in Round House & Hospitality Services, which includes opening and closing of coworking space
  • Greet guests warmly, manage bookings efficiently, as well as resolving inquiries and complaints promptly as Front Desk Associate at Roundhouse. Enhancing guest satisfaction through attentive service.
  • Facilitated engagement with MacEwan Eats and Campus Events via strategic tabling initiatives.
  • Streamlined Nexudus booking to ensure smooth execution of events and meetings.
  • Facilitated efficient handling of facilities requests for operational optimization.
  • Partnered with team members to ensure project success.

Floral Designer

Funky Petals
08.2023 - 09.2024
  • Provided excellent customer service through prompt responses to inquiries, quick turnaround times and friendly interactions with clients
  • Adhered to product temperature and storage guidelines, following packaging techniques to preserve floral arrangements
  • Conferred with clients regarding price, type of arrangement desired, and delivery date, time, and place
  • Created beautiful arrangements for special events based upon clients’ color and flower requests
  • Performed regular maintenance tasks such as cleaning work areas, organizing supplies and disposing of used materials
  • Performed office and retail service duties, such as keeping financial records, serving customers, answering telephones, selling items, and receiving payment.

CSR/Order Picker/Floor Support

Florists Supply
03.2021 - 08.2023
  • Performed various warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
  • Developed strong customer relationships and loyalty through effective communication
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Met deadlines while maintaining high-quality deliverables
  • Assisted with training and mentoring new team members.

Floral Merchandiser

Flower Factory/Costco
08.2017 - 03.2021
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
  • Shared details on how to properly care for purchased flowers and plants with customers
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Developed visual merchandising strategies to optimize product displays and increase sales
  • Collaborated with store managers to ensure compliance with corporate guidelines
  • Unpacked stock as it came into Warehouse

Education

Certificate - Culinary Arts

NAIT
Edmonton, AB
06.2017

Skills

  • Team Collaboration
  • Attention to Detail
  • Computer Literacy
  • Adaptability
  • Sales and Marketing Alignment

Languages

English

Timeline

Front Desk Associate

Roundhouse
12.2024 - Current

Floral Designer

Funky Petals
08.2023 - 09.2024

CSR/Order Picker/Floor Support

Florists Supply
03.2021 - 08.2023

Floral Merchandiser

Flower Factory/Costco
08.2017 - 03.2021

Certificate - Culinary Arts

NAIT

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CHERON SILVA