Cherlien Ngeseuako
North York,Canada
Summary
Results-driven and detail-oriented professional with diverse experience in inventory management, customer service, and administrative support. Proven track record of improving operational efficiency, enhancing customer experiences, and ensuring accuracy in handling transactions.
Overview
3
3
years of professional experience
Work History
Steward/Dishwasher
Great Canadia Casino Resort & Entertainment
01.2025 - Current
- Clean, rinse, and load dishes into the dishwasher or wash by hand, checking for cleanliness afterward.
- Report any equipment issues to the supervisor and ensure clean dishes are stored properly.
- Sort and dispose of garbage and recycling, maintaining cleanliness in kitchen areas.
- Assist with receiving goods, stocking shelves, and ensuring proper inventory.
- Help cooks with food preparation when needed and clean common areas in food locations.
- Follow food safety, health, and safety protocols, including wearing PPE.
- Perform additional duties as assigned by the management team.
Inventory Associate
Mejuri
01.2024 - 12.2024
- Company Overview: Canada
- Conducted regular inventory checks using RF scanners to maintain accurate stock levels and minimize operational disruptions.
- Ensured compliance with company policies and procedures regarding inventory control and safety.
- Canada
Stamping Associate
Toyotetsu Iron Works
01.2023 - 12.2024
- Company Overview: Canada
- Managed receipt of iron metal parts, ensuring accurate production records were maintained.
- Conducted quality checks to identify and segregate defective parts, upholding high product quality standards.
- Coordinated sanitation efforts to ensure a clean and safe working environment.
- Demonstrated flexibility by working rotating shifts, including weekends and holidays.
- Canada
Call-Center Agent
Hilton Hotel & Suites
Niagara Falls, Canada
01.2023 - 12.2024
- Company Overview: Niagara Falls, ON
- Managed transactions using cash, debit, and credit cards, ensuring accuracy in operating the register and POS system.
- Maintained meticulous order accuracy and demonstrated strong attention to detail in providing customer service.
- Ensured a clean and hazard-free work environment, promoting customer satisfaction and safety.
- Effectively completed closing tasks and maintained cleanliness throughout shifts.
- Niagara Falls, ON
Concession/Cashier
Hocco Entertainment & Resorts
01.2022 - 12.2023
- Company Overview: Canada
- Processed over one hundred daily transactions through cash, debit, and credit with 100% accuracy.
- Operated register and POS systems while maintaining secure and error-free records.
- Ensured a clean and organized work environment to meet health and safety standards.
- Collaborated with team members to achieve a 10% increase in sales through efficient service.
- Engaged customers with a friendly demeanor, upselling products, and providing menu information to enhance their experience.
- Canada
Education
Diploma - Medical Office Administration
CDI College
ON, Canada01.2024
Skills
- Detail-Oriented Professional: Demonstrates a strong focus on accuracy and precision, essential for maintaining inventory records and delivering high-quality customer service Skilled in identifying discrepancies and ensuring proper handling of products, improving overall operational efficiency
- Diverse Experience in Inventory Management: Experienced in managing inventory levels, conducting cycle counts, and utilizing RF scanner technology Achieved a 15% reduction in stockouts and a 10% improvement in inventory accuracy, displaying adaptability to various inventory management systems and processes
- Exceptional Customer Service Skills: Proven ability to enhance customer experiences through attentive service, accurate transaction handling, and effective communication Skilled at managing payments and ensuring customer satisfaction
- Strong Problem-Solving Abilities: Adept at identifying issues and implementing effective solutions, particularly in operational contexts Successfully minimized disruptions and ensured compliance with company policies in inventory handling
Timeline
Steward/Dishwasher
Great Canadia Casino Resort & Entertainment
01.2025 - Current
Inventory Associate
Mejuri
01.2024 - 12.2024
Stamping Associate
Toyotetsu Iron Works
01.2023 - 12.2024
Call-Center Agent
Hilton Hotel & Suites
01.2023 - 12.2024
Concession/Cashier
Hocco Entertainment & Resorts
01.2022 - 12.2023
Diploma - Medical Office Administration
CDI College
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