Cherisse Smith

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided safe mobility support to help patients move around personal and public spaces.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted patients with self-administered medications.
• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
• Complete a comprehensive nursing assessment and documentation that contributes to the resident's care plan.
• Evaluate effectiveness of care plan and make recommendations for changes where necessary.
• Demonstrated the ability to assist residents and family members with concern and empathy; respecting their confidentiality and privacy; communication in a courteous and respectful manner.

• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Organized group cooking activities to keep client engagement

• Worked in matrix management environment with oversight of operations, sales and compliance.
• Investigated and resolved departmental opportunities as it relates to process improvement and product knowledge gaps.
• Advanced productivity KPIs by leading trainings on procedures
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Acted as the laison between customers and client to bring any out of wallet issues to the client's attentions for quick resolutions.
• Assisted with Training of new agents locally and internationally (traveled to Phillipines as Corporate Trainer)
• Assisted with De-escalation of customers in taking escalation calls and seeing calls through to a win/win prespective for client and customer.

• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Provided safe mobility support to help patients move around personal and public spaces.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Built strong relationships with clients to deliver emotional support and companionship.

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• Mentored and guided employees to foster proper completion of assigned duties.
• Led team of 25 members while providing exceptional customer service.
• Provided constructive criticism regarding quality assurance on collections team phone calls.
• Identified issues, analyzed information and provided solutions to problems.
• Worked with both Transunion and Equifax when reviewing credit worthiness for purchases
• Performed coaching at least twice per week per agent through side by side and live all monitoring and review.