Cherisse Kirk
Toronto,ON
Summary
An experienced contract management professional with more than eight years of expertise, generating significant revenue growth through effective contract negotiation strategies, successful responses to competitive tenders, and exceptional customer service.
Overview
16
16
years of professional experience
Work History
Contract Manager
Bio Nuclear Diagnostics Inc.
Toronto, ON
06.2015 - Current
- Research and respond to RFQs, RFIs, and RFPs using SAP Ariba and various bidding platforms resulting in a 30% increase in annual revenue.
- Collaborate with the marketing and regulatory team to source new products. develop specification sheets and ensure products adhere to all applicable regulations.
- Establish and verify key performance indicators (KPIs) to measure customer satisfaction and contract compliance.
- Coordinate efficiently with customers to fulfill their requirements, leading to a flawless completion of all contracts and the successful utilization of option years.
- Participate in debrief meetings for unsuccessful proposals, gather data, and present to management.
- Manage the renewal process for expiring contracts, including negotiating new terms as needed.
- Assist in developing strategies for identifying and mitigating contractual risk exposure within the organization.
Customer Service Representative
Bio Nuclear Diagnostics Inc.
Toronto
08.2013 - 06.2015
- Processed orders, and generated quotes and invoices in a fast-paced setting using Accpac software
- Offered timely resolutions to customer complaints, resulting in an increase satisfaction and retention
- Simplified procedures that lower expenses for the business while boosting efficiency
- Developed training manuals and provided comprehensive training to newly hired employees.
Order Desk Agent
Nu-Life Medical and Surgical Supplies Inc.
Toronto
07.2011 - 08.2013
- Enhanced customer retention and bolstered company revenue by promptly processing orders and demonstrating excellent communication skills in resolving product and consumer complaints.
- Performed research on cutting-edge medical devices and gave detailed presentations to sales representatives resulting in an increase in revenue.
- Documented product complaints and created incident reports in accordance with Health Canada's regulations
- Enhanced the company website by adding new products along with their descriptions.
Inclusive Recreation Assistant
Extend-A-Family
Toronto, ON
06.2010 - 08.2010
- Developed and implemented programs for youth with disabilities to fully participate and integrate within their community or camps during the summer break.
- Suggest program improvements at completion.
Research Assistant
University of Toronto
Toronto
01.2008 - 06.2010
- Conducted qualitative and quantitative analysis on assigned data for continuing research endeavors.
- Contributed to literature reviews that led to the approval of grant proposals.
- Designed and conducted door to door surveys resulting in the implementation of best practices for disability inclusion
- Coordinated with the team to increase funds by organizing a dance-a-thon fundraiser.
- Created and supervised an all-inclusive summer program catered to children with diverse abilities.
Education
Professional Certificate - Google Project Management
Coursera
true06.2024
Graduate Certificate - Pharmaceutical Regulatory Affairs and Quality Operations
Seneca College of Applied Arts And Technology
North York, ON01.2017
Bachelor of Science (Honours) - Biology
University of Toronto
Toronto, ON06-2010
Skills
- Contract Management
- Complaint Resolution
- Research
- Proposal Writing
- Project Management
- Account Management
- Data Analysis
- Adobe
- SAP Ariba
- EDI
Timeline
Contract Manager
Bio Nuclear Diagnostics Inc.
06.2015 - Current
Customer Service Representative
Bio Nuclear Diagnostics Inc.
08.2013 - 06.2015
Order Desk Agent
Nu-Life Medical and Surgical Supplies Inc.
07.2011 - 08.2013
Inclusive Recreation Assistant
Extend-A-Family
06.2010 - 08.2010
Research Assistant
University of Toronto
01.2008 - 06.2010
Professional Certificate - Google Project Management
Coursera
Graduate Certificate - Pharmaceutical Regulatory Affairs and Quality Operations
Seneca College of Applied Arts And Technology
Bachelor of Science (Honours) - Biology
University of Toronto
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