Cherish E. Gomez
East York,Canada
Summary
Dynamic and forward-thinking professional. Expertise in identifying improvement opportunities and implementing effective solutions. Committed to continuous learning and adapting to evolving industry trends to ensure alignment with organizational goals. A collaborative team player dedicated to achieving excellence and contributing to overall success.
Overview
18
18
years of professional experience
Work History
Host
Union Social Eatery
Toronto, ON
01.2023 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Pro Sales Associate
Home Depot
Scarborough, Ontario
07.2022 - 10.2022
- Provide excellent customer service
- Follow all Home Depot policies and procedures
- Build and manage new and existing relationships with ProSales customers
- Promote ProSales memberships and sign up new customers
- Location 7027
Cashier
Home Depot
Scarborough, Ontario
11.2021 - 07.2022
- Provide excellent customer service
- Follow all Home Depot policies and procedures
- Ensure every item is scanned
- Process Checkout and obtain payment
- Monitor and maintain the Self Checkout area
- Ask customers for proof of purchase when necessary
- Location 7027
Package Handler
FedEx Ground Terminal
Scarborough, Ontario
08.2019 - 01.2020
- Sort, scan and pull packages off running assembly line.
- Physically load packages, by hand of various sizes and weights, onto trucks - including placing, pushing, lifting, carrying and pulling the item in an efficient safe manner.
- Consistent physical bending, twisting, kneeling etc. in a safe manner, at all times.
- Warehouse
Facility In-Charge/ON-CALL
City of Toronto
Toronto, Ontario
11.2017 - 01.2020
- Assists recreation and facility staff with the delivery of recreational programming, the accommodation of the permit groups and the provision of client customer service.
- Provides guidance to program staff, participants and/or permit holders.
- Acts as supervisor as defined by the Ontario Health and Safety Act.
- Opens/closes facility including arming and disarming security systems.
- Ensures program staff levels are secured.
- Ensures set up for programs and permit functions is completed as per facility schedule.
- Ensures that facilities, programs, equipment and supplies are available and meet health and safety standards.
- Ensures Division's policies and procedures are adhered to by all staff and participants.
- Informs staff of all incidents/injuries in a timely manner. Ensures forms are completed and assists with follow-up.
- Assists with the monitoring and evaluating of programs and services.
- Performs administrative tasks to support the programs.
- Communicates with the facility maintenance staff and provides assistance.
- Acts as member of the on-site emergency response team.
- Completes a shift summary in the facility logbook ensuring that critical information is recorded.
- Assists with pre-opening activities including program preparation and staff training for seasonal operations.
- Attends and participates in meetings and training sessions.
- Takes action to deal with incidents, problems and emergencies and comply with Divisional/City Policies and Procedures.
- TR0074
- Employee#: 8104502
Recreation CSR
City of Toronto
North York, Ontario
12.2016 - 03.2017
- Answers public inquiries.
- Processes payments for registration.
- Inputs registration through the Call Centre and in person.
- Receives cash and various methods of payment.
- Uses the City's language line services as required.
- Provides customer service and resolves client conflicts.
- Works with internal and external clients to satisfy the needs of the customer.
- Provides administrative support such as printing and distribution of customer receipts, confirmations, and enters in CLASS registration system, returned mailings.
- TR0049
- SEASONAL
- Employee#: 8104502
Rink Facility Attendant In-Charge
City of Toronto
North York, Ontario
11.2016 - 03.2017
- Opens and closes the facility.
- Oversees the administration and operation of recreational programs and the facility.
- Performs maintenance duties. Identifies required repairs.
- Interacts with staff, participants and stakeholders to provide program information.
- Ensures supplies are maintained.
- Takes action to deal with, accidents, problems and emergencies, as outlined in the divisional policies and procedures.
- Ensures emergency equipment is in working order.
- Ensures the exterior of the facility is in good working order.
- Performs administrative tasks necessary to support the program.
- Maintains the facility by performing general cleaning duties, maintaining supplies and identifying required repairs and reporting deficiencies.
- Directs, monitors and controls access to the program and/or facility
- TR0070
- SEASONAL
- Employee#: 8104502
Bartender
Dolphin Bingo
Toronto, Ontario
06.2016 - 10.2016
- Provide adequate customer service to ensure that guest satisfaction
- Thoroughly check Photo Identification to ensure compliance with the Alcohol and Gaming Commission of Ontario
- Ensure that company standards are being met; sampling techniques, health and safety standards, food safety guidelines, and sanitation procedures
- Maintain high level of quality control; order and maintain inventory, advertise, market, and recommendation of menu items, and strategies
- Continue to attend necessary trainings in order to keep certifications and documents valid
- Work flexible hours; evenings, weekends, and on call
- Accept additional responsibilities and tasks as assigned
Security/Concierge
Knights on Guard Security
Toronto, Ontario
11.2013 - 03.2016
- Provided continuous service to residents, general public, Relators, visitors, etc.
- Informed residents about use of facilities; amenities updates, move ins/outs, construction/inspection notices, audio system updates, etc.
- Accepted completed applications for permits and event bookings, process payments, completed contracts, and provided overview of policies and procedures
- Completed Daily Communication Logs; provided details on incidents, conflicts, complaints, mail/parcel delivery, etc.
- Monitored CCTV, fire panels, AED, and ensure first aid kits are fully stocked
Waybill Data Entry/Administrator
Xerox
Scarborough, Ontario
03.2015 - 12.2015
- Accepted and received waybills
- Sorted, organized, scanned, distributed and input data into system
- Confirmed accurate inventory, and ensured validation of information
- Packaged waybills and prepared for shipment to Purolator
Administrative Assistant
Assessment Rehabilitation Service
North York, Ontario
04.2014 - 01.2015
- Received, downloaded and couriered patients medical documents to doctors
- Provided customer service by greeting claimants and general public by answering questions and concerns
- Upon arrival for an appointment, validated patient Photo ID and ensured that consent forms and necessary documents are completed correctly
- Responsible for answering phones, confirming all appointment shows/no shows, receiving and organizing daily mail, taking and distributing completed weekly meeting minutes, completing bank runs, and closing the office at the end of every shift
Building Service Coordinator
DELL Canada/G4S
Toronto, Ontario
01.2010 - 11.2013
- Managed reception area daily; opened/closed, greeted employees, customers and visitors on a daily basis, managed switchboard by answering and directing phone calls, created badges for new employees, signed in/out visitors, employees and contractors, ordered catering for company meetings/events, and accepted duties as assigned
- Supported and assisted Management , Facilities and Leadership Teams by booking and preparing boardrooms and presentation equipment for meetings, received and distributed daily mail, completed company errands, and monitored employee benefits program and registration
Accounting & Collections Clerk /Receptionist
Videoscope
Toronto, Ontario
12.2006 - 01.2009
- Responsible for contacting and collecting past due or outstanding payments from clients (accounts receivable)
- Prepared detailed correspondence, credit applications, transcripts, A/R reports, summaries, account statements, invoices, refunds, orders, Credit Card Authorization forms, PST/GST Exemption forms, and all other tax related documents
- Set up new customers into registration system after all documents have been approved
- Entered wire payment transfers, credit cards, debits, and cash payments, into registration system under clients account
- Set up conference call meetings as required and provided guidance and support to clerical staff
Education
Hospitality And Tourism Management
Centennial College
ScarboroughHigh School Diploma -
Notre Dame CSS
Toronto, ONSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Working from Heights 2024
- WHMIS 2024
- First Aid & CPR 2024
Languages
English
Native or Bilingual
Timeline
Host
Union Social Eatery
01.2023 - 09.2024
Pro Sales Associate
Home Depot
07.2022 - 10.2022
Cashier
Home Depot
11.2021 - 07.2022
Package Handler
FedEx Ground Terminal
08.2019 - 01.2020
Facility In-Charge/ON-CALL
City of Toronto
11.2017 - 01.2020
Recreation CSR
City of Toronto
12.2016 - 03.2017
Rink Facility Attendant In-Charge
City of Toronto
11.2016 - 03.2017
Bartender
Dolphin Bingo
06.2016 - 10.2016
Waybill Data Entry/Administrator
Xerox
03.2015 - 12.2015
Administrative Assistant
Assessment Rehabilitation Service
04.2014 - 01.2015
Security/Concierge
Knights on Guard Security
11.2013 - 03.2016
Building Service Coordinator
DELL Canada/G4S
01.2010 - 11.2013
Accounting & Collections Clerk /Receptionist
Videoscope
12.2006 - 01.2009
High School Diploma -
Notre Dame CSS
Hospitality And Tourism Management
Centennial College