Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic
Cherine Balah

Cherine Balah

Toronto,Ontario

Summary

Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Coordinator - Internal Audit

Royal Bank Of Canada, RBC
01.2022 - Current
  • Streamlined project management processes by implementing new organizational tools and software.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.


HR Executive Recruiting Coordinator

Sun Life Financial
01.2020 - 01.2022
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Managed HRBP staff and oversaw completion of tasks and initiatives.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Modernized HR processes by implementing efficient workflows and reducing paperwork.
  • Reduced turnover rates by creating a supportive work environment and addressing employee concerns promptly.
  • Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
  • Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short and long-terms.
  • Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
  • Directed hiring and onboarding programs for new employees.
  • Educated employees on company policy and kept employee handbook current.



Office Coordinator - Wealth Management

CIBC
01.2019 - 01.2020
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Streamlined office operations by implementing efficient electronic filing systems and organizational tools.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Reduced expenses by negotiating with vendors for lower pricing on office supplies and services.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
  • Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Maintained office supplies inventory by checking stock and ordering new supplies.


Executive Assistant to the Vice President

Royal Bank Of Canada, RBC
07.2014 - 01.2019
  • Enhanced executive productivity by managing schedules, meeting preparation, gathering relevant materials, organizing travel arrangements, and coordinating events (Townhalls/Offsites).
  • Contributed to project success by tracking progress, coordinating resources, and ensuring timely completion of deliverables.
  • Improved information flow between departments by serving as a liaison between the Vice President and other executives or team members.
  • Boosted team morale by fostering a positive work environment through effective conflict resolution and proactive problem-solving measures.
  • Facilitated smooth executive transitions by training incoming assistants on procedures, responsibilities, and software tools.
  • Optimized use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs.
  • Promoted a healthy work-life balance for the Vice President with diligent calendar management that accounted for personal appointments alongside professional commitments.
  • Demonstrated adaptability by seamlessly adjusting to shifting priorities while maintaining focus on long-term goals set forth by the Vice President.
  • Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
  • Maintained a professional image for the Vice President''s office through polished written correspondence and exceptional interpersonal skills in face-to-face interactions.
  • Developed and maintained automated alert systems for important deadlines.


Executive Assistant

Investors Group Financial Services
08.2009 - 07.2012
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Developed and maintained automated alert systems for important deadlines.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.


Executive Assistant to the Chief Executive Officer

Meggitt Training Systems
01.2008 - 12.2008
  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
  • Supported decision-making processes by compiling research data and presenting findings to the CEO.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.


Education

Project Management Certification

Project Management Institute
Toronto
05.2024

Bachelor of Science - Computer Science

Business Automation College
Beirut, Lebanon
07.1997

Skills

  • Project Management
  • Attention to Detail
  • Decision-Making
  • Detail Oriented
  • Problem-Solving
  • Deadline Adherence
  • Time Management

Accomplishments

  • 2023 Annual Performance Award Strategic Enablement winner
  • Developed a robust process to ensure completion and executive of bi-weekly CAE Staff Update announcements.
  • Attained successful organizational chart update by completing and maintaining up-to-date data with accuracy and efficiency.
  • Completed coordination of all VP Ops meetings through effectively helping with scheduling, agenda and calendar initiations.
  • Documented and resolved 10th and 11th floor cabinets / Lockers which led to management /users satisfation.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working

Affiliations

  • RBC CAE Diversity & Inclusion Board Committee - Member, 2022-Present
  • RBC Personal &Commercial Banking Board Committee - Member - 2012 to 2019

Certification

Business Management

Oxford College - Toronto, Canada


Administrative & Business Management

Pigier College - Beirut, Lebanon

Timeline

Project Coordinator - Internal Audit

Royal Bank Of Canada, RBC
01.2022 - Current

HR Executive Recruiting Coordinator

Sun Life Financial
01.2020 - 01.2022

Office Coordinator - Wealth Management

CIBC
01.2019 - 01.2020

Executive Assistant to the Vice President

Royal Bank Of Canada, RBC
07.2014 - 01.2019

Executive Assistant

Investors Group Financial Services
08.2009 - 07.2012

Executive Assistant to the Chief Executive Officer

Meggitt Training Systems
01.2008 - 12.2008

Project Management Certification

Project Management Institute

Bachelor of Science - Computer Science

Business Automation College

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Cherine Balah