CHERIMA MILANES
Montreal,QC
Summary
-Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
-Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
-Skilled Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sol-R Produits De Fenêtres
2020.01 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Elderly Caregiver
Giuseppe Di Tullio
2018.09 - 2019.11
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
Cashier
Village Des Valeurs Thrift Stores
2018.07 - 2018.09
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Elderly Caregiver
Roselyn Bier
2015.03 - 2017.08
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
Education
Francisation
Cegep of Old Montreal (Cégep Du Vieux Montréal)
255 Ontario St E, Montreal, Quebec H2X 1X609.2017
Bachelor of Science - Nursing
Divine Word College of Laoag
Laoag, Ilocos Norte04.2010
High School Diploma -
Pinili National High School
Pinili, Ilocos Norte04.2005
Skills
- Product Knowledge
- Report Generation
- Scheduling
- Complaint Resolution
- Data Entry
- Call Management
- Team Development
- Active Listening
- Microsoft PowerPoint
- Microsoft Outlook
- Documentation
- Microsoft Excel
Languages
English
Full Professional
French
Professional Working
Affiliations
- Singing
- Cooking
- Hiking
Timeline
Customer Service Representative
Sol-R Produits De Fenêtres
2020.01 - Current
Elderly Caregiver
Giuseppe Di Tullio
2018.09 - 2019.11
Cashier
Village Des Valeurs Thrift Stores
2018.07 - 2018.09
Elderly Caregiver
Roselyn Bier
2015.03 - 2017.08
Francisation
Cegep of Old Montreal (Cégep Du Vieux Montréal)
Bachelor of Science - Nursing
Divine Word College of Laoag
High School Diploma -
Pinili National High School
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