Cherie Lyn Gabriel
Summary
A graduate of Bachelor of Science in Information Technology, with more than 12 years of working experience in multiple business lines in the US including healthcare, government, education, commercial, and loan servicing.
Determined Field Training Supervisor driven and dedicated to coaching and mentoring employees of all skill levels. A real go-getter with a positive attitude and well-rounded in addressing the needs of employees and external clients/guests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Training Supervisor
Saisethsons Hospitality Group Inc.
09.2021 - Current
- Relocate within one of the designated areas for training and supporting management with the opening and training of new restaurants or existing restaurants
- Lead as an example to ensure we deliver exceptional guest service as a team
- Help resolve operational as well as service issues in a timely manner along with training, coaching, and follow-ups
- Identifying needs and opportunities for improvement
- Ensure proper communication among the training team and restaurant managers for all training-related issues
- Participate in external and internal audits
- Participate in floor control
- Weekly Tasks: Popeyes HotZone, Whats Cooking, Training On Demand Report, Weekly Video Training.
Sr. Reporting Analyst
Transworld Systems Inc.
10.2013 - 05.2021
- Design, creation, and maintenance of all the company's internal and external reports using Crystal Reports XI and FACS Database
- Develop new reports and create ad-hoc reports
- Map data between external databases and Crystal Reports
- Collaborate with project team members to ensure the timely delivery of high-quality enterprise applications
- Perform peer code reviews, take part in group design discussions, and mentor junior team members
- Automate and schedule reports in Central Management Console.
FACS Report Writer Analyst
Transworld Systems Inc.
05.2011 - 10.2013
- Generate customized reporting on the FACS (Flexible Automated Collection System) database application
- Create and update report writers, logic blocks, and field lists
- Design and creation of custom reports to eliminate the need for specific programs or third-party applications
- Print and export reports to a file to be sent to clients, vendors, and for record-keeping purposes
- Creation of work queues for easy access to account representatives.
IT Operations
Transworld Systems Inc
11.2009 - 05.2011
- Accurate and on-time processing of audits and financial files
- Perform data center operations - batch processing, printing reports, systems backup, and tape management
- Provide support in processing inbound and outbound client files to a UNIX-based environment within client deadlines
- Prevention of downtimes by actively monitoring the systems' connectivity to ensure availability
- Provide guidance and training to less experienced team members.
Education
Big Data Solutions Architecture -
CONESTOGA COLLEGE
Kitchener, Ontario12.2021
Bachelor of Science in Information Technology -
TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES
Manila, Philippines04.2008
Skills
- Customer-service orientation
- Excellent Data and problem analysis
- Creative approach to problem-solving
- Organizational and planning skills
- Attention to detail
- Requires less time to learn
- Adaptability and flexibility
- Proficient in Microsoft office, powerpoint, and excel
Certification
- Crystal Reports XI
- Tableau 2021.3
- FACS/MUMPS Programming
- SQL Server Management Studio 2010
- Microsoft Office
- SAP Bl Tools -APOS lnfoscheduler
- Central Management Console
- FileZilla / IPSwitch
- SecureCRT
- Google Cloud Platform
- BASIC KNOWLEDGE OF THE FOLLOWING TOOLS
- Python I PyCharm I Jupyter Notebook
- RStudio
- NoSQL
- Hadoop
- Hive
- Pig I Sqoop I Scala Spark I Kafka
- MongoDB I CouchDB
Languages
English
Full Professional
Timeline
Field Training Supervisor
Saisethsons Hospitality Group Inc.
09.2021 - Current
Sr. Reporting Analyst
Transworld Systems Inc.
10.2013 - 05.2021
FACS Report Writer Analyst
Transworld Systems Inc.
05.2011 - 10.2013
IT Operations
Transworld Systems Inc
11.2009 - 05.2011
Big Data Solutions Architecture -
CONESTOGA COLLEGE
Bachelor of Science in Information Technology -
TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES
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