Cherie Rose
Winnipeg,MB
Summary
Friendly and outgoing professional, looking for a career change. Focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Employment & Training Counselor
Manitoba Metis Federation
2022.04 - Current
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Client Services Worker
Manitoba Metis Federation
2017.11 - 2021.10
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Consistently met deadlines under pressure while maintaining high-quality work output in fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Addressed and resolved customer complaints in polite and professional manner.
- Evaluated client needs to determine to drive product and service improvements.
Case Manager/Youth Mentor
Mamawii H.O.M.E.
2011.06 - 2017.11
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients needs and history, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Promoted mental health awareness through workshops and open conversations, equipping youths with coping strategies to manage stress effectively.
Contracted Bookkeeper
Jules Gareau Trucking
2005.09 - 2011.09
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
Customer Service Rep
Payworks Inc
2008.10 - 2009.03
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Tracked employee vacation, sick and personal time.
Sales & Service Rep
RBC Royal Direct
2008.04 - 2008.10
Customer Service Representative
RBC Royal Bank
2007.04 - 2007.08
Sales & Service Representative
RBC Royal Direct
2006.10 - 2007.04
Education
Diploma - Employment Counseling
Louis Riel Vocational College
Winnipeg, MB2019
Diploma - Early Childhood Education II
Red River College
Winnipeg, MB2011
Graduate - High School
St. Laurent Collegiate
St. Laurent, MB2003
Skills
- Excellent interpersonal, verbal, and written communication skills
- Early Childhood Education training
- Crisis Intervention
- Relationship Building
- Supporting children with physical, social, behavioural and academic needs in school.
- Ability to assist students with personal care needs
- Ability to meet physical demands of Educational Assistant position.
- Family Communication
- Behavioral Support
- Cultural Competency
- Calm and Patient Demeanor
- Small Group and Individual Assistance
Certification
- WEVAS - In progress (September 2024)
- Non-Violent Crisis Intervention
- Emergency First Aid and CPR
- Mental Health First Aid
- Writing Effective Minutes
- Job Search Coach
- Interview Skills
- Proposal Writing Workshop
Timeline
Employment & Training Counselor
Manitoba Metis Federation
2022.04 - Current
Client Services Worker
Manitoba Metis Federation
2017.11 - 2021.10
Case Manager/Youth Mentor
Mamawii H.O.M.E.
2011.06 - 2017.11
Customer Service Rep
Payworks Inc
2008.10 - 2009.03
Sales & Service Rep
RBC Royal Direct
2008.04 - 2008.10
Customer Service Representative
RBC Royal Bank
2007.04 - 2007.08
Sales & Service Representative
RBC Royal Direct
2006.10 - 2007.04
Contracted Bookkeeper
Jules Gareau Trucking
2005.09 - 2011.09
Diploma - Employment Counseling
Louis Riel Vocational College
Diploma - Early Childhood Education II
Red River College
Graduate - High School
St. Laurent Collegiate
- WEVAS - In progress (September 2024)
- Non-Violent Crisis Intervention
- Emergency First Aid and CPR
- Mental Health First Aid
- Writing Effective Minutes
- Job Search Coach
- Interview Skills
- Proposal Writing Workshop
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