

Hospitality and training professional with a strong foundation in guest service, food & beverage, and customer experience training. Skilled at delivering elevated intuitive service and creating warm, personalized interactions that leave a lasting impression. Trained in Unreasonable Hospitality principles, with a focus on anticipation, thoughtful details, ensuring every guest feels genuinely welcomed, comfortable, and cared for. Known for professionalism, calm under pressure, and a seamless approach to client support in fast-paced environments.
Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the Will Guidara's Hospitality program.
Conducted training for Sales and Service employees at luxury automotive dealerships on product knowledge, competitive comparisons, and customer service skills. Required extensive travel domestically.
High Touch Guest Service & Anticipatory Hospitality
Safety Awareness and Calm Problem Solving
Experience in Accommodating Luxury Clients
Team Collaboration in Fast-Paced Environments