Cherie Hohn-Gomez
San Diego
Summary
Results-oriented professional with extensive experience in customer service and cash handling at SIDEWAYS BAR. Demonstrated success in enhancing customer satisfaction through effective communication and suggestive selling techniques. Proficient in drink preparation and team collaboration, consistently meeting goals in high-pressure environments while adhering to safety protocols. Knowledgeable about safe drink service and relevant laws, with a flexible schedule and strong attention to detail.
Overview
11
11
years of professional experience
Work History
Bartender
SIDEWAYS BAR
EL CAJON
08.2024 - Current
- Collected and organized daily till totals and tips.
- Assisted in setting up the bar for service shift.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Monitored bar inventory and promptly restocked low items before depletion.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Completed regular bar inventories and daily requisition sheets.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted customers and provided excellent customer service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted guests with friendliness and professionalism.
- Adhered to state regulations regarding serving alcohol responsibly.
- Arranged bottles and glasses behind bar to make attractive displays.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stocked ice bins and coolers as needed throughout shift.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Developed good working relationships with fellow employees through effective communication.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events to boost customer numbers and profits.
- Greeted frequent visitors by name and explained new promotions.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Phlebotomist
Scripps Healthcare
La Jolla
05.2021 - 06.2024
- Support the laboratory manager in providing excellent patient care.
- Serve as an ambassador for the laboratory in interactions with patients, physicians, nurses and visitors.
- Adhere to all safe patient handling standards including demonstration of pre-analytical safety procedures and Infection control protocols.
- Participate in laboratory performance improvement, which includes error identification and appropriate follow up, investigation, correction, documentation, and notification to appropriate caregiver and lab leadership.
- Perform all functions as a Certified Phlebotomy Technician including:
- Respond to life critical situations such as Trauma, Stroke Codes, Code Sepsis or Code Blues.
- Ensure samples are collected following time-sensitive priorities (STAT, Timed and routine).
- Observe aseptic technique and isolation procedures whenever indicated.
- Clarify unclear orders, resolve any orders or patient identification discrepancies prior to sample collection and document ABN necessity whenever indicated.
- Identify patients according to policy prior to sample collection and label samples accurately.
- Perform phlebotomy through venipuncture or capillary puncture and observe age-specific techniques for all patient age groups.
- Preserve sample integrity by delivering samples to the laboratory within the required amount of time.
- Process specimens and follow critical sample handling instructions regarding centrifugation, aliquoting, transport, and storage requirements for every test performed in the laboratory or sent out to a reference laboratory.
- Follow HAZMAT regulations when packing samples for transport to the Core Lab or other laboratories.
- Perform crucial pre-analytic and analytic steps of test procedures as required, under supervision of licensed laboratory personnel.
- Demonstrate knowledge of standard office equipment, computers and computer software skills including laboratory and hospital electronic medical records.
Phlebotomist
The Geneva Foundation-Operation Warp Speed
San Diego
09.2020 - 04.2021
- Perform phlebotomy services as needed during patient visits.
- Ensure the workstations are set up and account for all lab supplies.
- Prepare all study‐related Labs using safe and proper techniques in accordance with Federal and State regulations and the Department of Defense.
- Collect data within scope of practice and perform the quality assurance program.
- Proficient in processing, extraction, hazardous material shipping and PK processing.
- Created phlebotomy and laboratory SOPs and transfer logs for accountability of samples.
Donor Floor Supervisor/ Phlebotomist
Scantibodies Biologics Plasma Center
El Cajon
07.2014 - 07.2020
- Supervise and manage all phlebotomists on the donor floor to ensure timed goals are exceeded.
- Perform venipunctures daily for plasmapheresis of donors.
- Efficient and effective collection of plasma following standard operating procedures.
- Perform sample collections for donor evaluation of donor complete blood count.
- Provide training for oncoming personnel to ensure patient safety and compliance of company regulations.
- Ensuring and holding personnel accountable for their individual assigned tasks.
- Manage all personnel files to ensure up to date training and qualifications are met to standards.
- Manage all scheduling for all donor floor staff, technicians and phlebotomists.
- Manage all leave and time off requests.
- Manage all timecards for all donor floor staff for payroll approval.
Education
Healthcare and Rehab Therapy Technician -
Kaplan College
Vista, CA11.2010
Skills
- Drink preparation
- Customer service
- Cash handling
- Safety protocols
- Point of sale operation
- Team collaboration
- Regulatory compliance
- Event planning
- Effective communication
- Problem solving
- Time management
- Relationship building
- Highly reliable
- Clear and effective communication
- Prepare cocktails
- Honest and dependable
- Safe food handling procedures
- Cash handling and management
- Bar restocking
- Ordering procedures
- Telephone etiquette
- Outstanding customer service
- Suggestive selling
- Adaptability and flexibility
- Hospitality and guest service
- Strong multitasking
- Customer satisfaction
- Goal setting
- POS system operation
- Team player attitude
Licensure Certification
- CPT1-00071033
- BLS-AHA
Timeline
Bartender
SIDEWAYS BAR
08.2024 - Current
Phlebotomist
Scripps Healthcare
05.2021 - 06.2024
Phlebotomist
The Geneva Foundation-Operation Warp Speed
09.2020 - 04.2021
Donor Floor Supervisor/ Phlebotomist
Scantibodies Biologics Plasma Center
07.2014 - 07.2020
Healthcare and Rehab Therapy Technician -
Kaplan College